Client Experience Manager
6 days ago
This role involves leading on representing the member in the business and championing their best outcome.
- Resolve complaints and escalated complaints as per business requirements.
- Provide support to the region and operations on all aspects of complaint resolution.
The successful candidate will work closely with Operations, Proposition, Product, and Global CX to turn dissatisfied members into loyal advocates.
Key Responsibilities:- Role model Ten's 10 Principles: Put Members First, The Best Idea Always Wins, Be Bold and Audacious, have a Global Mindset, Collaboration Takes us Further, Be Accountable, Run Brilliant Meetings, Be Pioneers, and Take it to the Moon.
- Service Delivery:
- Actively receive new complaints raised by the Service & Delivery team/Feedback Inbox.
- Successfully resolve complaints and escalated complaints as per Ten and Corporate Service Level Agreements (SLAs).
-
Manager of Client Experience
2 days ago
Johannesburg, Gauteng, South Africa Abc Full timeJob DescriptionThe Manager of Client Experience will play a critical role in ensuring that our clients receive exceptional service and support.The successful candidate will have a passion for delivering outstanding customer experiences, and will be able to think creatively to solve problems and improve processes.ResponsibilitiesTo develop and implement...
-
Client Experience Manager
7 days ago
Johannesburg, Gauteng, South Africa Standard Bank of South Africa Limited Full timeAbout the RoleWe are seeking a highly motivated and results-driven professional to join our team as a Client Experience Manager.As a key member of our collections team, you will be responsible for creating and overseeing an enhanced personalised and professional collections process for an array of clients.Responsibilities include:Developing and implementing...
-
Client Experience Manager
4 days ago
Johannesburg, Gauteng, South Africa Bace Healthcare - Member of the Hartmann group Full timeBace Healthcare - Member Of The Hartmann Group seeks a Client Experience Manager to lead their customer-facing initiatives.Job Summary:Main ResponsibilitiesDesign and implement customer experience strategies that drive engagement and loyalty.Develop and execute plans to improve customer satisfaction and retention.Maintain open lines of communication with...
-
Client Experience Manager
1 week ago
Johannesburg, Gauteng, South Africa Reunert Limited Full timeClient Experience ManagerA vacancy exists in the Security Services Department for a Client Experience Manager reporting to the Security Services Executive.Duties & ResponsibilitiesPurpose of Position: Manage the service delivery to customers in a seamless manner to meet and exceed customer expectation in an efficient and cost-effective manner, achieving SLA...
-
Regional Operations Manager
12 hours ago
Johannesburg, Gauteng, South Africa Intrepid Experience Full timeAbout Us">Intrepid Experience is a renowned leader in the poultry industry, dedicated to providing exceptional customer experiences and driving growth through innovative strategies.We are seeking an experienced General Manager to lead our operations in Zambia, responsible for overseeing the day-to-day activities of our grand parent broiler breeding...
-
National Client Experience
10 hours ago
Johannesburg, Gauteng, South Africa Growthpoint Properties Full timeJob title : National Client Experience & Relationship ManagerJob Location : Gauteng, JohannesburgDeadline : May 04, 2025Quick Recommended LinksJobs by Location Job by industries Key Performance Areas Client Experience StrategyDevelop and implement a national client service experience strategy aligned with business objectives. Implement strategies and...
-
Sales and Client Experience Manager
12 hours ago
Johannesburg, Gauteng, South Africa Nedbank Full timeJob Overview">This role is focused on achieving financial objectives in chosen market segments through stakeholder relationship management and client engagement, in line with Nedbank's business strategy.The ideal candidate will support the subsidiary teams in structuring and booking lending transactions to maximise sustainable revenue and portfolio growth....
-
General Management Specialist
12 hours ago
Johannesburg, Gauteng, South Africa Intrepid Experience Full timeThe RoleWe are seeking a highly driven and qualified candidate to fit the position of General Manager for RCA operations in Zambia. The position will be reporting to the Board of Directors and will have the overall responsibility of developing and implementing a sustainable successful operation which includes, but not limited to, overseeing the day-to-day...
-
Client Experience Specialist
1 week ago
Johannesburg, Gauteng, South Africa PPS Recruitment Full timeReporting to the Manager: Client Relations Management, this role is responsible for service delivery and maximizing the client experience through client engagement. The incumbent is a specialist dealing with technical and complex client queries and/or complaints, exception reporting, and providing an excellent service offering. Ensuring resolution whilst...
-
Client Experience Lead
1 day ago
Johannesburg, Gauteng, South Africa Standard Bank of South Africa Limited Full timeAbout Our TeamWe are a dynamic and collaborative team dedicated to delivering exceptional service to our clients. Our Personal & Private Banking segment is committed to providing tailored solutions to meet the unique needs of our clients.Your RoleWe are seeking an experienced Client Experience Lead to join our team. In this role, you will be responsible for...
-
Client Experience Architect
2 days ago
Johannesburg, Gauteng, South Africa Investec Full timeWe are seeking a Client Experience Architect to join our CDX department at Investec. As a key member of our team, you will be responsible for defining and executing on the strategy of the CCM Platform.About the RoleYou will lead the product team, manage individual performance, and mentor team members. You will also work closely with the Bank's architecture...
-
Digital Transformation Hiring Manager
2 days ago
Johannesburg, Gauteng, South Africa Cloud23 - Experience Excellence Full timeJob DescriptionWe are seeking a highly motivated and experienced Senior Information Technology Recruiter to join our team at Cloud23 - Experience Excellence. As a key member of our recruitment team, you will play a critical role in driving business growth and success by identifying and attracting top IT talent.About the JobThis is a full-time hybrid position...
-
Client Experience Advocate
12 hours ago
Johannesburg, Gauteng, South Africa Nedbank Full timeCompany OverviewNedbank is a leading financial services group that prides itself on providing exceptional client experiences.
-
Client Experience Manager
2 days ago
Johannesburg, Gauteng, South Africa Nedbank Full timeBenefitsProfessional Growth: Opportunities for career advancement and professional growth.Collaborative Environment: Work in a collaborative and dynamic environment with a talented team.Comprehensive Benefits Package: A comprehensive benefits package including medical aid, retirement funding, and other perks.
-
Director of Client Experience
1 day ago
Johannesburg, Gauteng, South Africa ACCA Careers Full timeWhat's in it for You?A chance to work with colleagues and clients around the world on interesting and challenging work.We provide internal career opportunities so you can take your career further within TMF.Continuous development is supported through global learning opportunities from the TMF Business Academy.Making an ImpactYou'll be helping us make the...
-
Overland Tour Driver
10 hours ago
Johannesburg, Gauteng, South Africa Intrepid Experience Full timeGeneral Manager – Ross Central Africa, ZambiaThe RoleWe are looking for a highly driven and qualified candidate to fit the position of General Manager for RCA operations in Zambia. The position will be reporting to the Board of Directors and will have the overall responsibility of developing and implementing a sustainable successful operation which...
-
IT Talent Acquisitions Specialist
2 days ago
Johannesburg, Gauteng, South Africa Cloud23 - Experience Excellence Full timeCompany OverviewCloud23 - Experience Excellence is a Digital Transformation as a Service (DTaaS) company headquartered in Johannesburg, South Africa, with operations extending to India.Specializing in Salesforce implementations, Cloud23 merges technical excellence with a client-centric approach to drive growth across 16+ industries.We deliver customized...
-
Poultry Industry Leader
12 hours ago
Johannesburg, Gauteng, South Africa Intrepid Experience Full timeAbout YouWe are looking for a highly driven and qualified individual to fill the position of General Manager for RCA operations in Zambia. As a seasoned professional with extensive experience in the poultry industry, you will be responsible for developing and implementing sustainable business strategies that meet our company goals across different market...
-
Senior Information Technology Recruiter
1 week ago
Johannesburg, Gauteng, South Africa Cloud23 - Experience Excellence Full timeCloud23 - Experience Excellence is a Digital Transformation as a Service (DTAAS) company headquartered in Johannesburg, South Africa, with operations extending to India. Specializing in Salesforce implementations, Cloud23 merges technical excellence with a client-centric approach to drive growth across 16+ industries. With over 150 specialists, we deliver...
-
Technical Recruiter
2 days ago
Johannesburg, Gauteng, South Africa Cloud23 - Experience Excellence Full timeJob SummaryWe are looking for an experienced Senior Information Technology Recruiter to join our team at Cloud23 - Experience Excellence. As a key member of our recruitment team, you will play a vital role in identifying and attracting top IT talent to drive business growth and success.About the RoleThis full-time hybrid position is based in the Johannesburg...