Client Experience Manager

6 days ago


Johannesburg, Gauteng, South Africa Ten Lifestyle Group Full time
Job Description

This role involves leading on representing the member in the business and championing their best outcome.

  • Resolve complaints and escalated complaints as per business requirements.
  • Provide support to the region and operations on all aspects of complaint resolution.

The successful candidate will work closely with Operations, Proposition, Product, and Global CX to turn dissatisfied members into loyal advocates.

Key Responsibilities:
  • Role model Ten's 10 Principles: Put Members First, The Best Idea Always Wins, Be Bold and Audacious, have a Global Mindset, Collaboration Takes us Further, Be Accountable, Run Brilliant Meetings, Be Pioneers, and Take it to the Moon.
  • Service Delivery:
    • Actively receive new complaints raised by the Service & Delivery team/Feedback Inbox.
    • Successfully resolve complaints and escalated complaints as per Ten and Corporate Service Level Agreements (SLAs).


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