Strategic Leadership Director for US Insurance Vertical

23 hours ago


Cape Town, Western Cape, South Africa WNS Global Services Full time

Job Title: Strategic Leadership Director for US Insurance Vertical


Company Overview: WNS Global Services, a leading provider of business process management services, is seeking a seasoned leader to join our team as a Strategic Leadership Director.


Salary: $140,000 - $180,000 per annum (estimated)


Job Description:



  • Lead a team of operational leaders in the US Insurance Vertical
  • Drive contractual and commercial performance through cost and profitability management
  • Create a high-performing, highly-engaged team through effective coaching, performance management, and recognition
  • Build excellent relationships internally and externally at all levels
  • Ensure compliance to relevant process and regulatory standards
  • Control and minimize costs
  • Drive continuous improvement and create value by delivering excellent customer experience

Required Skills and Qualifications:



  • Leadership experience at a senior management level
  • Change management skills
  • Effective coaching skills
  • Commercial acumen
  • Planning and organizational skills
  • Advanced MS Office skills
  • Grade 12 qualification
  • 5-8 years' experience at a senior management level
  • CX experience at a senior level
  • Experience in the US Insurance Vertical

Benefits: WNS Global Services offers a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.


Additional Information: This role requires flexibility with US night shift hours.


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