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Operational Compliance Analyst
1 week ago
Teleperformance South Africa is seeking a skilled Compliance Risk Investigator to join our team. The primary purpose of this role is to conduct comprehensive investigations into violations of privacy risk, compliance, information security, operational security, which includes theft.
The Investigative Compliance Specialist will be responsible for identifying and managing potential risks, investigating incidents, and leading investigations for fraud detection, theft investigations, and overall compliance efforts with the Operational Head of Compliance.
- Main Responsibilities:
- Conduct Investigations: Lead end-to-end investigations into incidents related to compliance violations, privacy risk, information/operational security, and theft. This includes handling whistleblowing requests, theft investigations, fraud-related incidents, and other compliance breaches.
- Risk Identification & Assessment: Proactively identify and assess risks that require investigation, including internal and external threats, operational vulnerabilities, and compliance issues. Analyse data, reports, and system logs to detect potential security threats or fraudulent activity.
- CCTV & Digital Forensics: Review and analyse CCTV footage for any suspicious activity. Handle requests for CCTV control room investigations. Conduct digital forensics to recover and analyse data from electronic devices when necessary to investigate fraud or other compliance violations.
- Collaboration with Phangela: Work with Phangela's investigations team to ensure internal investigations are properly conducted and that all physical security concerns are addressed.
- HR Support & Incident Management: Collaborate with HR on investigations involving employee misconduct, internal theft, or violations of company policies and procedures. Ensure that HR investigations align with compliance and regulatory standards and for further action.
- Fraud Detection & Prevention: Apply knowledge of fraud detection techniques and tools to identify fraudulent behavior within the organisation. Lead efforts in investigating and managing fraud cases, collaborating with relevant teams to mitigate risks.
- Operational Risk Monitoring: Continuously monitor operations, campaigns, and business activities for potential risks in collaboration with the Head of Operational Compliance. Ensure that compliance procedures are followed and risks are mitigated effectively.
- Perform Interviews & Evidence Gathering: Conduct interviews with individuals involved in investigations, gather evidence, and document findings. Maintain the confidentiality of all sensitive information during the investigation process.
- Reporting & Documentation: Compile detailed reports of investigation findings, including analysis of the issues and recommended actions. Ensure all documentation is accurate, comprehensive, and compliant with internal policies.
- Training & Awareness: Assist in the development and delivery of training programs related to fraud detection, compliance basics, and risk management to ensure that staff are aware of potential risks and know how to respond appropriately.
- Compliance Support: Support compliance initiatives by identifying gaps in policies and procedures, making recommendations for improvements, and helping ensure that all operations align with applicable laws, regulations, and standards.