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Retail Operations Supervisor

2 weeks ago

Pretoria, Gauteng, South Africa Syngenta Full time

We're seeking an accomplished RETAIL OPERATIONS SUPERVISOR to oversee our customer service operations. The ideal candidate will have a solid background in retail management and a passion for delivering exceptional customer experiences.

About the Role:
  1. Oversee daily customer service operations, ensuring timely and effective issue resolution.
  2. Collaborate with cross-functional teams to develop and implement effective customer service strategies.
  3. Lead and manage a team of customer service representatives, providing coaching, guidance, and development opportunities.
  4. Analyze data and metrics to identify areas for improvement and develop solutions to drive business growth.

Requirements:

  1. Strong leadership and management skills, with a proven track record of building high-performing teams.
  2. Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  3. Ability to analyze data and metrics, identifying trends and areas for improvement.
  4. Experience working in a fast-paced, dynamic environment with multiple priorities.

What We Offer:

  • A competitive salary range: $1,000 - $1,500 per month.
  • Opportunities for career growth and professional development.
  • A collaborative and supportive work environment.
  • Flexible work arrangements, including remote work options.