Customer Support Associate

2 weeks ago


Johannesburg, Gauteng, South Africa CallForce Full time
About CallForce

We are a dynamic airline company seeking a highly skilled Customer Support Associate to join our team.

Job Summary

This is a full-time position that requires exceptional communication skills, patience, and the ability to work well under pressure. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing excellent service to our passengers.

Responsibilities
  • Handle customer calls in a professional and courteous manner
  • Resolve customer complaints and concerns in a timely and effective manner
  • Provide accurate information and solutions to customers
  • Work collaboratively with other team members to achieve common goals
  • Meet or exceed performance targets and productivity standards
Requirements
  • Grade 12 certificate
  • 1-4 years' experience in a call center environment
  • Excellent communication skills in English (speaking, reading, and writing)
  • Solid computer literacy
  • Ability to work flexible hours, including weekends and public holidays
Benefits
  • Competitive salary: $60,000 - $80,000 per annum
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • Opportunities for career growth and advancement
Personal Attributes
  • Punctual and reliable
  • Excellent problem-solving and conflict resolution skills
  • High degree of patience and assertiveness
  • Immaculate time keeping
  • Trustworthy and professional


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