Dutch Language Customer Service Representative
7 days ago
Black Pen Recruitment is seeking a highly skilled and multilingual customer service and sales representative to join our team. As a Dutch speaking customer service and sales representative, you will be responsible for providing exceptional customer service and sales support to our clients in the airline industry.
Job Summary:We are looking for a customer service and sales representative who is fluent in Dutch and has excellent communication skills. The ideal candidate will have a strong passion for delivering exceptional customer service and sales support, and will be able to work in a fast-paced and dynamic environment.
Key Responsibilities:- Provide exceptional customer service and sales support to clients in the airline industry
- Assist passengers with pre and post-flight departure travel-related queries in Dutch and English languages
- Work on airline reservations systems and handle voice calls in English and Dutch
- Daily interactions with international passengers with queries and compliments
- Meet specific key performance indicators and meet expected client service levels
- Native level fluency in Dutch language: Verbal & Written
- Located in South Africa
- Permanent residence permit/South African ID holders only
- Flexibility to work shifts
- Fibre internet connection or fixed stable ADSL line required at own cost
- UPS Solution required during load shedding
- Fully paid product and systems training provided
- Training: 4 weeks (Fully Paid)
- Probation period: 4 months
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is fluent in Dutch, we encourage you to apply for this exciting opportunity.
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