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Team Lead

1 week ago

Sandton, South Africa Clicks Group Limited Full time
Leadership Opportunity

This is an exciting opportunity for a highly motivated and experienced Team Lead to join our customer service and support team at Clicks Group Limited.

The successful candidate will be responsible for leading a team of customer service representatives, ensuring excellent customer service, and achieving customer satisfaction targets.

Key responsibilities include:

  • To lead and motivate a team of customer service representatives, providing coaching and development opportunities.
  • To ensure that all customer interactions are handled in a professional and courteous manner.
  • To maintain accurate records of customer interactions and feedback.
  • To identify areas for improvement and implement changes to enhance customer satisfaction.

The ideal candidate will have a strong background in customer service, excellent communication and leadership skills, and the ability to work effectively in a fast-paced environment.