Debt Collection Team Lead
2 weeks ago
At Shapiro Shaik Defries and Associates, we are seeking a highly skilled and experienced Debt Collection Team Lead to join our team.
Job Purpose:To lead, develop, and coach a team of Outbound Debt Collection Agents by driving daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.
Key Responsibilities:- Lead and develop a team of Outbound Debt Collection Agents
- Drive daily and monthly production and achievement of set targets and SLAs
- Provide accurate daily reporting on individual and team performance
- Develop and implement strategies to improve team performance
- Coach and mentor team members to achieve their full potential
- Minimum Matric qualification
- At least 5 years' experience in a debt collection call centre with minimum 2 years leadership experience as a Team Leader/Team Manager/Supervisor
- Experience with handling IR procedures and performance improvement processes
- Knowledge of reporting platform
- Understanding of POPIA Regulations and Debi check process
- Ability to work under pressure
- Aptitude in decision-making and problem-solving
- Customer-centric
- Proficient in MS Office packages, especially Word and Excel
- Proven ability to meet targets and deadlines
- Strong leadership and coaching skills
- Strong written and verbal communication skills
- Taking accountability and responsibility
Must be willing to work shifts between 07h00 to 20h00 and 08h00 to 15h00 on Public Holidays and Saturdays.
Job Type: Permanent
Pay: R10 000,00 - R15 000,00 per month
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Debt Collection Team Lead
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Johannesburg, Gauteng, South Africa Shapiro Shaik Defries and Assoiates Full timeJob Title: Debt Collection Team LeadAt Shapiro Shaik Defries and Associates, we are seeking a highly skilled and experienced Debt Collection Team Lead to join our team.Job PurposeTo lead, develop, and coach a team of Outbound Debt Collection Agents by driving daily and monthly production and achievement of set targets and SLAs, and providing accurate daily...
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