Team Lead

3 weeks ago


Pietermaritzburg, KwaZulu-Natal, South Africa OneCart Ltd Full time
Job Title: Team Lead - Logistics Coordinator

We are seeking a highly skilled and experienced Team Lead - Logistics Coordinator to join our team at OneCart Ltd. As a Team Lead - Logistics Coordinator, you will be responsible for leading and supervising a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily.

Key Responsibilities:

  • Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
  • Develop and manage team performance, offering feedback and demonstrating the desired skills and expected work ethic
  • Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset
  • Support the team on special projects for continued operating efficiency and growth
  • Provide an operational perspective on Logistics to ensure best practices and protocols
  • Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPIs, specifically related to on-time fulfilment
  • Daily and weekly KPI reporting
  • Train and develop shoppers
  • Demonstrate consistent application of internal procedures
  • Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs

Requirements:

  • Be eligible to work in South Africa
  • A valid South African driver's license or a valid South African Professional driving permit (PrDP)
  • Clean driving record
  • Must have your own vehicle or motorbike (registration documents to be verified)
  • Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
  • 2-3 years Team Leader experience

Competencies and Skills:

  • Attention to detail
  • Time management skills
  • Conflict management skills
  • Negotiation skills
  • Professional verbal and written communication skills
  • Responsive
  • Effective planning and organizing
  • Self-directed and motivated
  • Interpersonal skills
  • Ability to build and maintain relationships
  • Resilience
  • Decisive and action-orientated
  • Assertiveness
  • Ability to work independently and under pressure
  • High emotional intelligence

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