Team Lead
3 weeks ago
We are seeking a highly skilled and experienced Team Lead - Logistics Coordinator to join our team at OneCart Ltd. As a Team Lead - Logistics Coordinator, you will be responsible for leading and supervising a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily.
Key Responsibilities:
- Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
- Develop and manage team performance, offering feedback and demonstrating the desired skills and expected work ethic
- Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset
- Support the team on special projects for continued operating efficiency and growth
- Provide an operational perspective on Logistics to ensure best practices and protocols
- Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPIs, specifically related to on-time fulfilment
- Daily and weekly KPI reporting
- Train and develop shoppers
- Demonstrate consistent application of internal procedures
- Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs
Requirements:
- Be eligible to work in South Africa
- A valid South African driver's license or a valid South African Professional driving permit (PrDP)
- Clean driving record
- Must have your own vehicle or motorbike (registration documents to be verified)
- Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
- 2-3 years Team Leader experience
Competencies and Skills:
- Attention to detail
- Time management skills
- Conflict management skills
- Negotiation skills
- Professional verbal and written communication skills
- Responsive
- Effective planning and organizing
- Self-directed and motivated
- Interpersonal skills
- Ability to build and maintain relationships
- Resilience
- Decisive and action-orientated
- Assertiveness
- Ability to work independently and under pressure
- High emotional intelligence
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