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IT Support Specialist

2 months ago

Johannesburg, Gauteng, South Africa Pangea Professional Services Full time
About the Role

Pangea Professional Services is seeking a skilled and motivated ICT Professional to fill a key position in our organization. As an ICT Professional, you will play a critical role in ensuring the smooth and efficient operation of our information and communication technology systems.

Key Responsibilities
  • Hardware and Software Installation: Install and configure computer hardware, software, and peripheral devices to meet the needs of our organization.
  • Technical Support: Provide technical support and assistance to end-users, both in-person and remotely, to ensure they have the necessary tools and resources to perform their jobs effectively.
  • Troubleshooting and Maintenance: Troubleshoot hardware and software issues, diagnose and resolve technical problems, and perform regular maintenance and updates of hardware, software, and systems to ensure optimal performance.
  • Network Security: Ensure network security by implementing and monitoring security measures to protect our organization's data and systems from unauthorized access.
  • Information Management: Implement and maintain information management policies, including governance, permission levels, and retention schedules, to ensure compliance with regulatory requirements.
  • Collaboration and Communication: Collaborate with team members to improve system functionality and efficiency, and communicate technical concepts effectively to both technical and non-technical audiences.
  • Professional Development: Stay up-to-date with the latest technology trends and developments in the field, and participate in ongoing training and professional development to enhance skills and knowledge.
Requirements
  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Technical Skills: Strong knowledge of computer hardware, software, and networking systems, including Windows and Mac OS, and common software applications.
  • Problem-Solving and Analytical Skills: Excellent problem-solving and analytical skills, with the ability to prioritize tasks and meet deadlines.
  • Communication and Collaboration Skills: Ability to communicate technical concepts effectively, both in writing and orally, and work well in a team and collaborate with others.
  • Professional Certifications: Professional certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) would be beneficial.