Customer Service Representative

1 week ago


Cape Town, Western Cape, South Africa WNS Global Services Full time
Job Overview

At WNS Global Services, we are seeking a highly skilled and customer-focused Night Shift Customer Service Agent to join our team.

Job Summary

As a Night Shift Customer Service Agent, you will be responsible for delivering exceptional customer service to our clients, resolving customer inquiries, and promoting our products and services.

Key Responsibilities

* Investigate and resolve customer complaints in a timely and professional manner
* Provide accurate information on products and services to ensure consistency across the organization
* Effectively promote our products and services to enhance customer experience and loyalty
* Ensure action is taken to increase customer retention and build a credible reputation
* Adhere to company and department standards, policies, and procedures

Requirements

* Minimum 12 months experience in a customer service role (Contact center)
* A Matric/Grade 12 Certificate or equivalent

What We Offer

* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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