Customer Service Technical Expert

4 weeks ago


Botshabelo, Orange Free State, South Africa beBee Professionals Full time

Customer Service Technical Expert

BeBee Professionals is looking for a Customer Service Technical Expert to provide top-notch technical support to our customers. The successful candidate will be responsible for resolving technical issues in a timely manner and ensuring customer satisfaction.

Key Responsibilities:

  • Deliver exceptional technical support to customers
  • Resolve technical issues through troubleshooting and problem-solving
  • Document and track customer issues
  • Monitor and improve customer satisfaction levels
  • Maintain accurate customer records

Requirements:

  • Bachelor's degree in Computer Science or related field
  • At least 2 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Knowledge of customer service principles and practices
  • Ability to work independently and as part of a team


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