Customer Service Technical Expert
4 weeks ago
Customer Service Technical Expert
BeBee Professionals is looking for a Customer Service Technical Expert to provide top-notch technical support to our customers. The successful candidate will be responsible for resolving technical issues in a timely manner and ensuring customer satisfaction.
Key Responsibilities:
- Deliver exceptional technical support to customers
- Resolve technical issues through troubleshooting and problem-solving
- Document and track customer issues
- Monitor and improve customer satisfaction levels
- Maintain accurate customer records
Requirements:
- Bachelor's degree in Computer Science or related field
- At least 2 years of experience in a technical support role
- Excellent communication and problem-solving skills
- Knowledge of customer service principles and practices
- Ability to work independently and as part of a team
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