IT Infrastructure Engineer
5 days ago
Support Engineer Position
We are seeking a seasoned Support Engineer to join our team at Elite Search and Selection, where you will have the opportunity to leverage your technical expertise and passion for delivering exceptional customer experiences.
About the Job:
In this role, you will work closely with clients to diagnose and resolve technical issues, provide expert guidance, and ensure seamless communication throughout the process.
Key Responsibilities:
- Provide top-tier technical support via various channels, ensuring timely and effective issue resolution.
- Collaborate with internal stakeholders to develop and implement tailored solutions to meet client needs.
- Analyze and troubleshoot complex network issues using advanced tools and methodologies.
- Develop and maintain strong relationships with clients, fostering trust and confidence in our services.
Requirements:
- Minimum 3 years of experience in network support, preferably within a service desk environment.
- Proven track record of successfully resolving complex technical issues and providing expert guidance to clients.
- Deep understanding of networking fundamentals, including TCP/IP, VLANs, routing protocols, and more.
- Experience with network monitoring and troubleshooting tools, such as Wireshark, Nagios, and SolarWinds.
- Exceptional communication and interpersonal skills, with the ability to work effectively with colleagues and clients.
What We Offer:
- Ongoing training and professional development opportunities to enhance your skills and expertise.
- A collaborative and supportive work environment that values innovation and growth.
- The chance to contribute to exciting projects and make a meaningful impact on our clients' success.
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