Banqueting Operations Manager
1 week ago
Key Responsibilities:
• Plan, coordinate, and execute all banqueting events with precision and attention to detail.
• Collaborate with clients to understand their needs and preferences, providing tailored solutions that exceed their expectations.
• Work closely with the kitchen, sales, and operations teams to ensure seamless execution of event details, including catering, décor, and setup.
• Lead and manage the banqueting team, including hiring, training, and performance management, to ensure exceptional guest satisfaction.
• Oversee the setup and breakdown of event spaces, ensuring that all rooms are properly prepared and equipped for each function.
• Monitor event budgets and manage costs to ensure profitability while maintaining high quality standards.
• Conduct post-event evaluations with clients and staff to gather feedback and identify areas for improvement.
• Ensure compliance with health and safety regulations, maintaining a clean and organized environment in all banqueting areas.
Qualifications and Experience:
• Diploma or Degree in Hospitality Management, Event Management, or a related field.
• Minimum of 3-5 years' experience in a similar role within a 4 or 5-star hotel environment.
• Proven track record of successfully managing large-scale events, including weddings, conferences, and corporate functions.
• Strong leadership skills, with experience in managing and motivating a diverse team.
• Excellent communication, negotiation, and customer service skills, with the ability to build positive relationships with clients.
• Exceptional organizational and time-management abilities, with the capability to handle multiple events simultaneously.
• Knowledge of banqueting software and proficiency in Microsoft Office Suite.
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