Project Coordinator Specialist
1 month ago
The Signa Opportunity is seeking a highly skilled and organized Project Coordinator Specialist to join our team. This is an exciting opportunity for someone who is passionate about ensuring seamless project execution and exceptional customer service.
About the Role
The successful candidate will be responsible for coordinating allocated campus projects, ETQA-related duties, and providing administrative support to the ETQA Manager, Facilitators, Assessors, and Moderators. They will implement all processes relating to the ETQA department in accordance with the Quality Management System and satisfying all SETA requirements.
Responsibilities:
- Learner contracts administration: Ensuring Fixed Term Contracts (FTCs) and Workplace Agreements (WBAs) are correctly prepopulated during learner onboarding within the prescribed timeframes.
- Conducting learner orientation and induction during the first week of the leadership start date.
- Opening manual and digital Client Project Files during the first month of project commencement.
- Creating learner profiles on the Learner Management System (LMS) and ensuring all parties constantly update the LMS.
- Updating learner attendance and results on the "What I Do Matters" WIDM report. Liaising with RAWW.
- Key Accounts Department to ensure all learner information is up-to-date.
- Adding learners to Google Classroom for all the online projects and tracking the progress of the projects monthly.
- Submitting FTC & WBAs contracts to the Key Accounts Management team for relevant signatures within the stipulated submission deadlines.
- Preparing and submitting initial uploads to NQC for learner registration within 48 hours of learner onboarding.
- Quality-assuring learner documents and submitting to NQC for SETA submission.
- Identifying red-flag learners based on the attendance trackers and reports from Facilitators.
- Initiating stop stipend and termination requests for ' reflagged learners.
- Maintaining accurate and updated stop stipends and termination database ensuring Learner Detailed Spreadsheets (LDSs) are updated to correctly reflect the correct learner status.
- Ensuring learners are terminated on the LMS and Google Classroom once termination has been approved.
- Uploading pre-populated termination letters in the respective client folders for the clients' signatures and once signed by the client sending the letters to the respective terminated learners.
POE Administration
- Coordinating the collection and submission of both manual and digital POEs to and from Facilitators, Assessors, and Moderators.
- Capturing learner attendance and POE results on LMS and updating the assessment trackers.
- Coordinating remediation between all parties (Learner/ Facilitator/ Assessor/ Moderator).
- Maintaining an orderly, clean, and tidy POE Room. Maintaining orderly digital POEs.
- Coordinating and sampling project files and learner POEs for NQC audits and for SETA verification.
Academic Administration
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