Collections Performance Manager

2 weeks ago


Pretoria, Gauteng, South Africa Old Mutual Full time
Job Description

This Senior Collections Coach position is responsible for driving collections performance and book growth in a specific province. The role requires strong leadership and coordination skills to manage and improve collections processes across various teams.

Main Responsibilities
  • Develop and implement effective collections strategies to enhance overall performance and book growth.
  • Analyze and identify areas for improvement within collections processes, recommending corrective actions to stakeholders.
  • Collaborate with Provincial Managers and Area Managers to ensure alignment with organizational goals and objectives.
  • Engage with Call Centre and Pay date Management to gather insights on employer trends and patterns.
  • Lead investigations into client tracing issues, applying advanced communication and negotiation techniques to resolve disputes.
  • Manage and analyze data to generate insightful reports, informing business decisions and policy changes.
  • Ensure compliance with established procedures and regulations throughout collections operations.

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