Retentions And Collections Lead

2 weeks ago


Pretoria, Gauteng, South Africa Talentcru Full time

Our client in the telecommunication industry is looking for a Retentions and Collections Lead.

This is a great opportunity to build your dream team, lead retention and collections, and drive customer success

This individual will be responsible for establishing and managing our newly formed retention and preservation department, developing and executing effective strategies to optimize customer retention and manage collections processes from start to finish.

Minimum Requirements:

  1. Must have a strong background in retention and collections management.
  2. 8 years of proven experience in a retention and collections environment, preferably within the financial services or insurance industry.
  3. Minimum of 2 years in a leadership or managerial role.
  4. Matric and relevant tertiary qualification (e.g., Business Administration).

Key Responsibilities:

  1. Establish and lead the retention and preservation department within Life and Funeral Operations.
  2. Develop departmental goals, strategies, and operational plans aligned with business objectives.
  3. Design and implement effective collection strategies to improve retention rates.
  4. Manage collections processes, ensuring timely and efficient resolution of outstanding balances.
  5. Utilize customer data and analytics to identify trends, insights, and opportunities for improving retention.
  6. Develop and implement churn reduction strategies based on data-driven insights and industry best practices.
  7. Collaborate closely with other departments (such as Customer Service, Sales, Product, and Finance) to align retention strategies with overall business goals.
  8. Communicate effectively with stakeholders to gain buy-in and support for retention initiatives.
  9. Monitor key retention metrics and performance indicators.
  10. Continuously evaluate and improve retention and churn reduction strategies.
  11. Stay abreast of industry trends and best practices in retention and collections management.
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