Retentions And Collections Lead
2 weeks ago
Our client in the telecommunication industry is looking for a Retentions and Collections Lead.
This is a great opportunity to build your dream team, lead retention and collections, and drive customer success
This individual will be responsible for establishing and managing our newly formed retention and preservation department, developing and executing effective strategies to optimize customer retention and manage collections processes from start to finish.
Minimum Requirements:
- Must have a strong background in retention and collections management.
- 8 years of proven experience in a retention and collections environment, preferably within the financial services or insurance industry.
- Minimum of 2 years in a leadership or managerial role.
- Matric and relevant tertiary qualification (e.g., Business Administration).
Key Responsibilities:
- Establish and lead the retention and preservation department within Life and Funeral Operations.
- Develop departmental goals, strategies, and operational plans aligned with business objectives.
- Design and implement effective collection strategies to improve retention rates.
- Manage collections processes, ensuring timely and efficient resolution of outstanding balances.
- Utilize customer data and analytics to identify trends, insights, and opportunities for improving retention.
- Develop and implement churn reduction strategies based on data-driven insights and industry best practices.
- Collaborate closely with other departments (such as Customer Service, Sales, Product, and Finance) to align retention strategies with overall business goals.
- Communicate effectively with stakeholders to gain buy-in and support for retention initiatives.
- Monitor key retention metrics and performance indicators.
- Continuously evaluate and improve retention and churn reduction strategies.
- Stay abreast of industry trends and best practices in retention and collections management.
-
Customer Retention and Collections Leader
2 weeks ago
Pretoria, Gauteng, South Africa Talentcru Full timeWe're seeking a seasoned professional to fill the role of Customer Retention and Collections Leader at Talentcru. In this position, you'll be responsible for developing and implementing effective strategies to optimize customer retention and manage collections processes from start to finish.This is an excellent opportunity to leverage your expertise in...
-
Retention and Customer Success Director
2 weeks ago
Pretoria, Gauteng, South Africa Talentcru Full timeTalentcru is looking for a highly skilled Retention and Customer Success Director to join our team. In this role, you'll be responsible for establishing and leading the retention and preservation department, developing and executing effective strategies to optimize customer retention and manage collections processes.This individual will play a critical role...
-
Collection Strategy Manager
2 weeks ago
Pretoria, Gauteng, South Africa Talentcru Full timeAt Talentcru, we're seeking a seasoned professional to lead our Retentions and Collections efforts. As Collection Strategy Manager, you'll be responsible for developing and implementing effective strategies to optimize customer retention and manage collections processes from start to finish.This is an exciting opportunity to leverage your expertise in...
-
Collections Lead
1 week ago
Pretoria, Gauteng, South Africa Sinakho Staffshop (Pty) Ltd Full timeJob DescriptionThe role of a Collections/Debtors Manager at Sinakho Staffshop (Pty) Ltd is to lead a team of 20 Collections Agents in achieving exceptional results in debt recovery. As a seasoned professional, you will oversee the effective implementation of policies and procedures, ensuring ongoing improvement of controls and systems.Responsibilities:Lead a...
-
Talent Acquisition and Retention Lead
2 weeks ago
Pretoria, Gauteng, South Africa Soul Developments Full timeTalent Acquisition and Retention Lead is a key position at Soul Developments that requires a highly skilled and experienced sales professional. As a key member of our sales department, you will be responsible for developing and implementing effective sales strategies to drive revenue growth.Key responsibilities include:Developing and implementing sales...
-
Collection Team Lead
2 days ago
Pretoria, Gauteng, South Africa Fidelity Services Group Full timeJob TitleCollection Team LeadCompany OverviewFidelity Services Group is a leading provider of outsourced business process management solutions. Our company prides itself on delivering high-quality services to our clients.Job DescriptionThe Collection Team Lead will be responsible for supervising residential collection teams, ensuring good results in debtors'...
-
Team Lead Collections
2 weeks ago
Pretoria, Gauteng, South Africa Findojobs South Africa Full timeAbout UsFindojobs South Africa is a leading provider of recruitment services, dedicated to helping businesses find the best talent to drive their success. We are committed to providing exceptional service to our clients and candidates, and we believe in building long-term relationships based on trust and mutual respect.Role OverviewWe are currently seeking a...
-
Retention Marketing Lead
4 days ago
Pretoria, Gauteng, South Africa Betway Group Full timeKey ResponsibilitiesRetention Lifecycle Calendar Management: Develop and execute dynamic campaigns to ensure our brand has exciting, localised, relevant promotions.Customer Personalisation Strategy: Analyse market trends and competitors to ensure all campaigns are competitive in the market place.Result Analysis and Reporting: Continuously analyse market data...
-
Team Lead
2 weeks ago
Pretoria, Gauteng, South Africa Discovery Limited Full timeAbout DiscoveryDiscovery LimitedWe enhance and protect lives by making people healthier.Vitality Drive, an award-winning programme, incentivises and rewards clients for driving well. Our team provides unique and innovative solutions and cover to customers and financial advisers.About the RoleThis role is responsible for managing a team of consultants who...
-
Customer Retention Manager
2 weeks ago
Pretoria, Gauteng, South Africa Energy At Work Projects Full timeElevate Your Career as a Customer Retention Manager with Energy At Work ProjectsAbout the Role:We are seeking a highly skilled Customer Retention Manager to lead our customer retention efforts. As a key member of our team, you will be responsible for developing and implementing customer retention strategies that drive business growth.Key...
-
Collections Manager
2 weeks ago
Pretoria, Gauteng, South Africa Dananda Talent Full timeThe Collections Manager in an EdTech environment is responsible for overseeing the accounts receivable and collections process, ensuring timely recovery of outstanding student and institutional payments, and implementing strategies to optimize collections efficiency at scale.This role involves managing a large team of collection specialists, tracking key...
-
Sales and Retention Manager
2 weeks ago
Pretoria, Gauteng, South Africa InsidEntity Full timeAbout the RoleWe're seeking a highly skilled Sales and Retention Manager to join our team. In this role, you'll be responsible for leading our sales and retention efforts, ensuring seamless communication with clients and stakeholders.Key ResponsibilitiesSales target achievementClients relations managementRecruitment and performance analysis
-
Leader of Operations and Retention
2 days ago
Pretoria, Gauteng, South Africa Discovery Limited Full timeKey ResponsibilitiesThe Team Lead Operations Manager will be responsible for:Leading and managing a team of retention and outbound service consultants.Developing and implementing strategies to retain and upsell existing business.Reporting to MANCO on Ops dashboard and team statistics.Escalated query handling from various stakeholders.The ideal candidate will...
-
Student Retention Specialist
1 week ago
Pretoria, Gauteng, South Africa Findojobs South Africa Full timeRole OverviewWe are seeking a Student Retention Specialist to lead initiatives aimed at improving student retention and academic success at Findojobs South Africa.About the JobThe successful candidate will be responsible for monitoring and analyzing data to inform improvements in academic support services.Key responsibilities also include leading initiatives...
-
Retention Strategist
3 days ago
Pretoria, Gauteng, South Africa Discovery Limited Full timeAbout UsDiscovery LimitedWe are a leading insurance company dedicated to making people healthier and enhancing their lives. Our core purpose drives us to seek out exceptional individuals who share our values and support our mission.Our TeamWe have a dynamic team of professionals who work together to achieve our goals. As a Retentions Consultant, you will be...
-
Senior Collections Specialist
2 weeks ago
Pretoria, Gauteng, South Africa Old Mutual Full timeRole OverviewThe Senior Collections Coach is responsible for managing and improving overall collections performance and book growth of a province. This role involves providing remote and face-to-face support to regional and branch network personnel by means of travelling to required locations.Key ResponsibilitiesProvide training and coaching to Financial...
-
Blood Collection Team Lead
2 days ago
Pretoria, Gauteng, South Africa South African National Blood Service Full timeJob DescriptionThe South African National Blood Service is seeking a highly skilled and experienced Clinical Supervisor to lead our Blood Collection team.This role involves supervising the functioning of collections teams to achieve specific objectives, including the procurement of blood as per agreed targets, correct treatment of donors and patients, and...
-
Debt Collection Specialist Lead
1 week ago
Pretoria, Gauteng, South Africa Afrizan Full timeTerry Soot is seeking an experienced Debt Collection Specialist Lead to join our team. In this role, you will be responsible for analysing financial data to identify trends, discrepancies, and opportunities for optimisation. Your expertise in financial analysis and leadership will enable you to develop and enhance financial systems, processes, and...
-
Collection Specialist
2 weeks ago
Pretoria, Gauteng, South Africa Dante Personnel Full timeCompany OverviewDante Personnel is a leading provider of recruitment solutions, dedicated to connecting top talent with innovative businesses.Job SummaryWe are seeking a highly skilled Collection Specialist to join our team. In this role, you will be responsible for collecting arrear amounts owed to our clients through effective communication and negotiation...
-
Senior Sales and Retention Manager
2 weeks ago
Pretoria, Gauteng, South Africa Wns Global Services Full timeThis is an exciting opportunity to join the WNS Global Services team as a Senior Operations Manager, leading the Inbound Service, Sales, and Retentions Department.You will be responsible for creating a customer-centric culture through effective management of people, processes, and technology.About the RoleCreate and instill a service, sales, and retentions...