Customer Service Specialist in Cape Town
7 days ago
Are you passionate about delivering exceptional customer service and creating positive experiences for clients?
About the RoleWe are seeking a highly skilled Customer Service Associate to join our team at Salt South Africa in Western Cape, Cape Town. As a key member of our customer service team, you will be responsible for ensuring that our customers receive outstanding service and support throughout their journey.
The ideal candidate will have a strong passion for customer service and experience working in a fast-paced environment. You will work closely with our E-Commerce and Fulfilment Manager, collaborating with both the customer service and sales/fulfilment teams to deliver responsive and high-quality service that meets our standards and exceeds customer expectations.
Key Responsibilities- Respond promptly and professionally to customer inquiries, resolving any issues efficiently.
- Deliver exceptional customer service that fosters positive word-of-mouth from happy customers.
- Work alongside your colleagues to maintain an organised, cohesive, and high-performing customer service team.
To succeed in this role, you will need:
- A Bachelor's degree or Diploma in a related field.
We offer a competitive salary range of R150,000 - R180,000 per annum, depending on experience.
Why Join UsAt Salt South Africa, we are committed to providing our customers with outstanding service and support. We believe in fostering a positive and inclusive work environment that encourages teamwork and growth. If you are passionate about customer service and looking for a challenging and rewarding career opportunity, please apply now.
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