Patient Access Coordinator
1 month ago
Job Summary
This role serves as the initial point of contact for patients at Southern Maine Medical Center, requiring exceptional customer service skills in all interactions. The successful candidate will be responsible for accurate patient registration, insurance verification, medical necessity validation, and collecting amounts due from patients. They will also be responsible for entering orders, providing an efficient flow of clinical, administrative, and clerical tasks, and obtaining patient signatures on consent and assignment forms. Additionally, they will assist with accommodations for patients with special needs and adhere to established protocols and accuracy standards.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
- Education: High school graduate preferred.
- License/Certifications: N/A
- Experience: Previous clerical healthcare experience preferred, with previous customer service experience required.
- Must complete a formal medical terminology course and customer service training within 1 year after hire.
- Knowledge of insurance plans and their requirements is desired.
- Knowledge of medical office procedures and insurance requirements is helpful.
- Must demonstrate progress in understanding insurance requirements.
- Familiarity with medical terminology used in an individual physician practice setting is desirable.
- Good interpersonal skills are required, with the ability to interact with patients and others in a courteous, tactful, and effective manner.
- Customer service training is a plus.
- Strong command of the English language is required, with the ability to speak and write it clearly. Ability to speak French is helpful.
- Ability to use personal computers for online data entry is required.
- Typing, faxing, copier, and computer skills are required.
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