Help Desk Resolution Expert

3 weeks ago


Tembisa, Gauteng, South Africa beBee Professionals Full time

beBee Professionals is looking for a highly skilled Help Desk Resolution Expert to join our team. The successful candidate will be responsible for providing technical assistance to our customers and resolving their technical issues.

Key responsibilities include:

  • Providing technical support to customers via phone, email, or chat
  • Resolving technical issues in a timely and efficient manner
  • Collaborating with internal teams to resolve complex technical issues
  • Staying up-to-date with the latest technology trends and advancements

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • At least two years of experience in a help desk or customer service role
  • Excellent problem-solving and communication skills
  • Knowledge of computer hardware and software
  • Ability to troubleshoot technical issues
  • Ability to work independently and as part of a team
  • Ability to work in a fast-paced environment


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