Customer Service Technical Analyst

3 weeks ago


Tembisa, Gauteng, South Africa beBee Professionals Full time

We are seeking a Customer Service Technical Analyst to provide technical assistance to our customers and resolve their technical issues. The ideal candidate will have a strong background in computer science and experience in a help desk or customer service role.

Key responsibilities include:

  • Providing technical support to customers via phone, email, or chat
  • Resolving technical issues in a timely and efficient manner
  • Collaborating with internal teams to resolve complex technical issues
  • Staying up-to-date with the latest technology trends and advancements

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • At least two years of experience in a help desk or customer service role
  • Excellent problem-solving and communication skills
  • Knowledge of computer hardware and software
  • Ability to troubleshoot technical issues
  • Ability to work independently and as part of a team
  • Ability to work in a fast-paced environment


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