Customer Service Technical Analyst
3 weeks ago
We are seeking a Customer Service Technical Analyst to provide technical assistance to our customers and resolve their technical issues. The ideal candidate will have a strong background in computer science and experience in a help desk or customer service role.
Key responsibilities include:
- Providing technical support to customers via phone, email, or chat
- Resolving technical issues in a timely and efficient manner
- Collaborating with internal teams to resolve complex technical issues
- Staying up-to-date with the latest technology trends and advancements
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- At least two years of experience in a help desk or customer service role
- Excellent problem-solving and communication skills
- Knowledge of computer hardware and software
- Ability to troubleshoot technical issues
- Ability to work independently and as part of a team
- Ability to work in a fast-paced environment
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