Restaurant Operations Manager

2 months ago


Durban, KwaZulu-Natal, South Africa Red Carnation Hotels Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Restaurant Manager to lead our Grill Room team and drive excellence in service standards, customer satisfaction, and financial performance.

Key Responsibilities
  • Foster a positive and motivating work environment for your team, leading by example and demonstrating a strong work ethic.
  • Train and educate staff on the importance of impeccable customer service, addressing concerns promptly and professionally.
  • Oversee daily operations, ensuring smooth service and high-quality standards, coordinating with the kitchen staff to ensure timely and accurate food preparation.
  • Monitor inventory levels and assist in ordering supplies to maintain stock, implementing strategies to maximize revenue and profitability.
  • Maintain clear and open communication with both front-of-house and back-of-house teams, communicating effectively with customers to ensure their needs are met and exceeded.
  • Be proactive in identifying and addressing issues before they escalate, developing solutions to challenges that may arise during service.
  • Ensure that the restaurant complies with health and safety regulations, staying informed about industry trends and changes in regulations.
  • Uphold the highest standards of professionalism and integrity, representing the restaurant positively in interactions with customers and industry professionals.
  • Embrace innovation and new trends in the fine dining industry, ensuring the guests get the highest level of food and beverage service by making contact with the guests and checking customer satisfaction.
Requirements
  • Experience as an Assistant Restaurant Manager/Supervisor in a 4-5 star environment.
  • Ability to effectively listen and verbally communicate in English with all levels of staff and management.
  • Proficiency in computer software programs such as Excel and Word preferred.
  • A certificate or Diploma in Food and Beverage Operations would be an advantage.
  • Ability to make decisions and work independently, establishing and maintaining happy, healthy, and stable working relations with all staff and management.
What We Offer

As a valued member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional customer service and driving business success.



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