Restaurant Operations Manager

6 days ago

Durban, KwaZulu-Natal, South Africa Red Carnation Hotels Full time

Job Summary:

  • To lead and organize the Grill Room team, ensuring high standards and continuous improvement while maintaining budget and gross profit.
  • Responsible for operating within the policies and procedures outlined in the operating manual.

Key Responsibilities:

Leadership and Team Management
  • Foster a positive and motivating work environment for your team.
  • Lead by example and demonstrate a strong work ethic.
  • Delegate tasks effectively and ensure everyone understands their roles.
Customer Service Excellence
  • Train and educate staff on the importance of impeccable customer service.
  • Address customer concerns promptly and professionally.
  • Ensure that all staff members are knowledgeable about the menu and can make recommendations.
Operations and Efficiency
  • Oversee daily operations, ensuring smooth service and high-quality standards.
  • Coordinate with the kitchen staff to ensure timely and accurate food preparation.
  • Monitor inventory levels and assist in ordering supplies to maintain stock.
Training and Development
  • Conduct regular training sessions for staff on service standards, product knowledge, and communication skills.
  • Identify areas for improvement and provide constructive feedback to help team members grow.
Financial Management
  • Assist in budgeting and cost control measures.
  • Monitor sales and expenses to ensure financial targets are met.
  • Implement strategies to maximize revenue and profitability.
Communication Skills
  • Maintain clear and open communication with both front-of-house and back-of-house teams.
  • Communicate effectively with customers to ensure their needs are met and exceeded.
Problem-Solving
  • Be proactive in identifying and addressing issues before they escalate.
  • Develop solutions to challenges that may arise during service.
Compliance and Safety
  • Ensure that the restaurant complies with health and safety regulations.
  • Stay informed about industry trends and changes in regulations.
Professionalism
  • Uphold the highest standards of professionalism and integrity.
  • Represent the restaurant positively in interactions with customers and industry professionals.
Adaptability
  • Fine dining environments can be dynamic; be flexible and adaptable to changing circumstances.
  • Embrace innovation and new trends in the fine dining industry.
  • Ensure the guests receive the highest level of food and beverage service by making contact with the guests and checking customer satisfaction.
  • Maintain a high standard of personal service with all guests.
  • Take personal responsibility for any guest situations, seeing the situation through to the solution.
  • Ensure that your outlet is following correct billing procedures so that all revenue is correctly allocated and recorded.
  • Assist the Restaurant Manager with stock takes and reporting as and when requested.

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