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Delivery Services Manager

1 week ago

Randburg, Gauteng, South Africa Teraco – A Digital Realty Company Full time
Job Title:

Service Delivery Manager

About the Role:

The successful candidate will manage a portfolio of clients, building strong relationships and ensuring Service Level Agreements are met.

  • Manage client relationships and ensure SLAs are maintained.
  • Build knowledge of client offerings and identify business opportunities.
  • Project manage client installations and provide after-hours support as needed.

Key Skills and Qualifications:

  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Comprehensive understanding of network and data centre industry.
  • ITIL Foundation certification preferred.