Supervisor Passenger Services

7 days ago


Pretoria, Gauteng, South Africa Airports Company South Africa Full time

About the Role

The Supervision Passenger Services (Airport Management) role is responsible for overseeing the passenger services function at Airports Company South Africa.

The ideal candidate will have a strong background in customer service, leadership, and problem-solving.

This role requires a high level of autonomy, effective communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Oversee the passenger services function, ensuring that all activities are carried out in accordance with company policies and procedures.
  • Develop and implement strategies to improve passenger satisfaction and loyalty.
  • Manage and coordinate passenger services teams, including ticketing, baggage handling, and lounge services.
  • Collaborate with other departments to ensure seamless passenger service delivery.
  • Analyze passenger feedback and make recommendations for process improvements.

Requirements:

  • Bachelor's degree in Business Administration or related field.
  • At least 3 years of experience in a customer-facing role, preferably in an airport environment.
  • Proven leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.


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