Spare Parts Operations Manager
4 days ago
We are a leading provider of high-quality vehicles and exceptional services to our customers. Our mission is to deliver innovative solutions, unparalleled customer satisfaction, and long-term partnerships.
Job DescriptionThis position plays a critical role in overseeing the spare parts department operations at Flink Recruit Pretoria. As a Spare Parts Manager, you will be responsible for ensuring efficient inventory management, providing excellent customer service, and optimizing profitability. Your responsibilities will include managing a team of spare parts staff, maintaining accurate inventory records, sourcing parts, and ensuring timely delivery to customers and service departments.
Main Responsibilities- Inventory Management:
- Monitor and manage spare parts inventory levels to meet customer demand while minimizing excess stock.
- Implement inventory control measures to prevent stockouts and overstock situations.
- Conduct regular stock audits and reconcile inventory records.
- Team Management:
- Lead and motivate a team of spare parts staff, providing training, coaching, and performance evaluations.
- Delegate tasks effectively to ensure smooth department operations.
- Foster a positive work environment that encourages teamwork and collaboration.
- Customer Service:
- Ensure high standards of customer service are maintained at all times.
- Address customer inquiries, issues, and complaints promptly and effectively.
- Build strong relationships with customers to enhance loyalty and satisfaction.
- Supplier Management:
- Identify and establish relationships with reliable spare parts suppliers.
- Negotiate pricing, terms, and contracts with suppliers to obtain competitive rates.
- Monitor supplier performance and address any issues or concerns.
- Sales and Marketing:
- Develop and implement sales and marketing strategies to promote spare parts sales.
- Analyze market trends and customer preferences to identify opportunities for growth.
- Collaborate with the sales team to maximize revenue and profitability.
- Financial Management:
- Prepare and manage the spare parts department budget, ensuring expenses are within budgetary constraints.
- Monitor financial performance metrics and implement cost-saving measures where necessary.
- Generate reports on sales, inventory, and financial performance for management review.
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