IT Operations Administrator

1 week ago


Durban, KwaZulu-Natal, South Africa DevFinders Full time
Job Title: IT Operations Administrator

Are you a highly motivated individual with a proven admin background, procurement, and technical support experience? Do you enjoy providing outstanding customer service? We are seeking a skilled IT Operations Administrator to join our team at DevFinders.

Key Responsibilities:
  • Act as the first point of contact for helpdesk tickets and assign them accordingly via the ticketing system (Freshdesk).
  • Maintain and update Excel reports to ensure accurate tracking of customer interactions and resolutions.
  • Manage and report on the Help Desk ticketing system to ensure efficient issue resolution.
  • Maintain hardware and software inventory to ensure accurate tracking of company assets.
  • Assist with purchasing tech equipment and follow up on orders to ensure timely delivery.
  • Coordinate with vendors on hardware replacements to ensure seamless transitions.
  • Promptly address and resolve customer inquiries and issues with professionalism and courtesy.
Requirements:
  • Minimum 2 years of experience in technical support/helpdesk and proven administration experience.
  • Proficient in MS Word, Excel, Outlook, and Teams.
  • Knowledge of software applications, networks, and troubleshooting techniques is advantageous.
  • Outstanding customer service skills with the ability to handle difficult and complex situations.
  • Excellent communication skills, both written and verbal.
  • Ability to work well under pressure and meet tight deadlines.
  • Highly organized with strong attention to detail.
  • Strong administration skills.
What We Offer:
  • Salary: R6 500 – R7 500 per month depending on experience.
  • 40 days paid holiday annually.
  • Full remote working (8:30am – 17:00pm UK time).

As a remote employee, you are expected to have access to a reliable internet connection and a suitable workspace. You should also be able to communicate effectively with team members through various virtual communication tools.



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