IT Operations Administrator
1 week ago
Are you a highly motivated individual with a proven admin background, procurement, and technical support experience? Do you enjoy providing outstanding customer service? We are seeking a skilled IT Operations Administrator to join our team at DevFinders.
Key Responsibilities:- Act as the first point of contact for helpdesk tickets and assign them accordingly via the ticketing system (Freshdesk).
- Maintain and update Excel reports to ensure accurate tracking of customer interactions and resolutions.
- Manage and report on the Help Desk ticketing system to ensure efficient issue resolution.
- Maintain hardware and software inventory to ensure accurate tracking of company assets.
- Assist with purchasing tech equipment and follow up on orders to ensure timely delivery.
- Coordinate with vendors on hardware replacements to ensure seamless transitions.
- Promptly address and resolve customer inquiries and issues with professionalism and courtesy.
- Minimum 2 years of experience in technical support/helpdesk and proven administration experience.
- Proficient in MS Word, Excel, Outlook, and Teams.
- Knowledge of software applications, networks, and troubleshooting techniques is advantageous.
- Outstanding customer service skills with the ability to handle difficult and complex situations.
- Excellent communication skills, both written and verbal.
- Ability to work well under pressure and meet tight deadlines.
- Highly organized with strong attention to detail.
- Strong administration skills.
- Salary: R6 500 – R7 500 per month depending on experience.
- 40 days paid holiday annually.
- Full remote working (8:30am – 17:00pm UK time).
As a remote employee, you are expected to have access to a reliable internet connection and a suitable workspace. You should also be able to communicate effectively with team members through various virtual communication tools.
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