Resolution Manager
5 days ago
Key Responsibilities
The successful candidate will be responsible for:
- Servicing client inquiries and resolving complaints in a timely and professional manner.
- Collaborating with internal stakeholders to identify areas for improvement and implement changes to enhance customer experience.
- Providing coaching and guidance to junior staff members on customer service best practices.
- Participating in ongoing training and development to stay up-to-date with industry trends and regulatory requirements.
About the Role
We are seeking a highly skilled Resolution Manager to join our team in South Africa. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and ensuring their satisfaction with our services.
Requirements
- A minimum of a high school diploma or equivalent.
- Proven experience in a customer-facing role, preferably in the entertainment/travel industry.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Fluency in English and native Arabic is required.
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