Resolution Manager

5 days ago


Pretoria, Gauteng, South Africa Findojobs South Africa Full time

Key Responsibilities

The successful candidate will be responsible for:

  • Servicing client inquiries and resolving complaints in a timely and professional manner.
  • Collaborating with internal stakeholders to identify areas for improvement and implement changes to enhance customer experience.
  • Providing coaching and guidance to junior staff members on customer service best practices.
  • Participating in ongoing training and development to stay up-to-date with industry trends and regulatory requirements.

About the Role

We are seeking a highly skilled Resolution Manager to join our team in South Africa. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and ensuring their satisfaction with our services.

Requirements

  • A minimum of a high school diploma or equivalent.
  • Proven experience in a customer-facing role, preferably in the entertainment/travel industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Fluency in English and native Arabic is required.


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