Technical Resolution Expert

3 days ago


Pretoria, Gauteng, South Africa Cisco Systems, Inc. Full time
About the Role

We are looking for a highly skilled Technical Resolution Expert to join our team. As an Incident Manager, you will be responsible for leading major incidents and ensuring prompt and quality resolution. You will work closely with cross-functional teams to coordinate support and manage incident communications.

You will be responsible for managing incident communications, coordinating support of cross-functional teams, and providing content for Global NOC teams during and post-incident. Additionally, you will facilitate internal retrospectives and write customer-facing Root Cause Analysis (RCA) documents.

Key Responsibilities:

  • Manage incidents as an Incident Manager for all major incidents with specific reference and adherence to SLA commitments.
  • Ensure incidents are worked promptly and with quality, and what can't be restored is turned over to the next shift or escalated.
  • Manage incident communications and coordinate support of cross-functional teams.
  • During major incidents, be responsible for content to provide to Global NOC teams where customer communications are required (during and post-incident).

Requirements:

  • At least 5 years of experience with Incident Management, ITIL/ITSM, and have previously worked in a role focused on incident handling and resolution for customer critical services.
  • Excellent written and verbal English communication skills under pressure.
  • Experience in communicating highly technical details in a simplified form to senior and executive leadership.


  • Pretoria, Gauteng, South Africa Hr Options Full time

    About the Job:Hr Options is seeking a skilled Claims Resolution Expert to join our team. The successful candidate will be responsible for managing claims, providing quality client service, and ensuring adherence to organizational policies and procedures.Key Responsibilities:Manage claims from start to settlement, ensuring accurate capturing and updating of...


  • Pretoria, Gauteng, South Africa Profession Hub Full time

    Profession Hub invites applications for the position of Incident Resolution Expert.This role involves providing front-line operational support to manage and resolve client incidents related to the organisation's services. Key responsibilities include ensuring timely progression and swift resolution, delivering superior services in line with Service Level...


  • Pretoria, Gauteng, South Africa Bidvest Bank Full time

    About the Role:This Technical Systems Expert position requires an individual with solid knowledge of business information systems, working knowledge of business software applications, and familiarity with SQL.Duties and Responsibilities:Perform technical troubleshooting and resolution of application and system problems.Provide technical support and...


  • Pretoria, Gauteng, South Africa Right To Care Full time

    Responsibilities and ExpectationsAs a Technical Resolution Management Squad Leader, your key responsibilities will include:Providing support, testing, quality assurance, and problem resolution for Vodacom's fixed managed and broadband products.Leading a team of professionals to deliver CSOC Support work activities.Maintaining and enhancing team efficiency...


  • Pretoria, Gauteng, South Africa Intelligent Technical Solutions Full time

    We're looking for a seasoned Remote IT Support Expert to join our team at Intelligent Technical Solutions. As a key member of our team, you'll be responsible for delivering top-notch technical assistance to our clients via remote support.Responsibilities:Workstation operating system issues.Printer issues.Standard business application issues.Line-of-business...


  • Pretoria, Gauteng, South Africa Standard Bank Group Full time

    At Standard Bank Group, we're passionate about creating growth in Africa. Our clients range from individuals to businesses of all sizes, high net worth families, and large multinational corporates and institutions.We're seeking a dedicated Insurance Claims Resolution Expert to join our team. This role is responsible for attending to client complaints on...


  • Pretoria, Gauteng, South Africa Alos Innovative Workforce Solution (Pty) Ltd Full time

    About the JobTechnical Operations Expert is sought after by Alos Innovative Workforce Solution (Pty) Ltd to maintain the reliability and availability of production systems and applications. The role involves monitoring system performance, resolving incidents, and collaborating with cross-functional teams.ResponsibilitiesMonitoring and Incident...


  • Pretoria, Gauteng, South Africa Intelligent Technical Solutions Full time

    Position SummaryThis Client Alignment Expert role at Intelligent Technical Solutions is focused on delivering exceptional service by aligning clients with our company standards. Key responsibilities include performing remote standards and alignment reviews, maintaining and updating assigned clients' standards templates, and contributing to the ITS Standards...


  • Pretoria, Gauteng, South Africa University of Johannesburg Full time

    Key Responsibilities:">The Workplace Conflict Resolution Manager will be responsible for investigating cases, identifying trends and implementing positive employment relations programs, managing disciplinary and grievance procedures, and representing the university in external dispute resolutions. The successful candidate will have strong planning and...


  • Pretoria, Gauteng, South Africa Findojobs South Africa Full time

    Findojobs South Africa is dedicated to delivering exceptional client experiences through our digital channels. We are seeking a Technical Support Professional to join our team.About the RoleThis is an exciting opportunity for a seasoned professional to provide expert technical support and guidance to clients and internal users.You will be responsible for...


  • Pretoria, Gauteng, South Africa Hka Birmingham Full time

    HKA Birmingham invites applications for the position of Dispute Resolution Manager. As a key member of our South African business, you will have the opportunity to work on high-profile construction projects and contribute to the development of expert services in South Africa.With a strong background in the construction industry and experience in delay...


  • Pretoria, Gauteng, South Africa Santam Insurance Full time

    We're seeking a highly skilled professional to join our team at Santam Insurance as a Dispute Resolution Professional.About the Role:You'll be responsible for managing a portfolio of specialist claims, ensuring timely and efficient resolution through effective dispute resolution strategies.Key Responsibilities:Strategically managing a portfolio of claims,...

  • Technical Sales Expert

    11 hours ago


    Pretoria, Gauteng, South Africa Findojobs South Africa Full time

    The Technical Sales Expert position at Findojobs South Africa requires a highly motivated and experienced individual who can sell products and provide technical support to customers. As a Technical Sales Expert, you will be responsible for selling products, providing technical assistance, and maintaining relationships with customers.Responsibilities:Sell...


  • Pretoria, Gauteng, South Africa Sagan Recruitment Full time

    Job SummaryWe are seeking a highly skilled Client Success Expert to join our growing team. As a key member of our customer support team, you will be responsible for providing expert technical support to clients, ensuring their queries are resolved efficiently, and that they receive excellent customer service.ResponsibilitiesProvide top-notch technical...


  • Pretoria, Gauteng, South Africa Jam Clothing Full time

    About the Role:The Technical Support Expert will provide front-line support for technical issues and diagnose problems on-site and remotely. This role involves maintaining current and accurate inventory of technology hardware, software, and resources.

  • Technical Expert

    5 days ago


    Pretoria, Gauteng, South Africa IOCO Full time

    We're seeking a talented Technical Expert to assist with system design input to proposals and compiling functional design specifications for new projects. As an Electrical Systems Specialist, you will provide technical support to field technicians and clients.Key Responsibilities:Compile monthly reconciliation reporting.Provide technical assistance to...


  • Pretoria, Gauteng, South Africa Intelligent Technical Solutions Full time

    Intelligent Technical Solutions is seeking a highly skilled Network and System Administrator to join our team. In this role, you'll be responsible for managing network infrastructure, resolving complex technical issues, and providing expert support to our clients.Key Responsibilities:Troubleshoot and resolve network issues.Manage server infrastructure and...


  • Pretoria, Gauteng, South Africa All Stars placement Full time

    The Technical Solutions Expert role at All Stars placement is a unique opportunity to leverage your technical expertise and customer-facing skills to drive business value for our clients. As the primary point of contact for the implementation, support, and value generation of ConSite Mine+, you will work closely with dealers and customers to ensure seamless...


  • Pretoria, Gauteng, South Africa Watertowergroup Co Full time

    We are seeking a Technical Support Expert to join our team at Watertowergroup Co.About the Role:This is an exciting opportunity to work in a dynamic environment where you will be responsible for providing technical support and maintaining our organization's IT infrastructure.The successful candidate will have excellent problem-solving and troubleshooting...


  • Pretoria, Gauteng, South Africa Findojobs South Africa Full time

    Job Responsibilities- Maintain high standards of claims management and provide quality client service- Register motor/non-motor claims and appoint assessors- Confirm cover and handle claims from start to settlement stage- Gather information, examine details, consult with staff, inform clients, and refer large or complex claims to professionals- Determine...