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Dispute Resolution Assistant
3 weeks ago
We are seeking a highly motivated and organized individual to join our team as a Case Management Officer. The successful candidate will be responsible for managing case files, coordinating dispute resolution processes, and providing exceptional customer service.
Responsibilities and Duties- Manage case files, including documentation, correspondence, and decisions.
- Coordinate with stakeholders, including parties, panelists, and external partners, to ensure smooth dispute resolution processes.
- Provide excellent customer service to clients, responding to inquiries and concerns in a timely and professional manner.
- Generate reports and maintain data on case outcomes, statistics, and trends.
- Bachelor's degree in Law, Business Administration, or related field.
- Minimum 1-2 years of experience in case management, dispute resolution, or a related field.
- Excellent communication, interpersonal, and organizational skills.
- Able to work independently and as part of a team.
- Strong analytical and problem-solving skills.