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Dispute Resolution Assistant

3 weeks ago


Pretoria, Gauteng, South Africa Mibco Full time
About the Role

We are seeking a highly motivated and organized individual to join our team as a Case Management Officer. The successful candidate will be responsible for managing case files, coordinating dispute resolution processes, and providing exceptional customer service.

Responsibilities and Duties
  1. Manage case files, including documentation, correspondence, and decisions.
  2. Coordinate with stakeholders, including parties, panelists, and external partners, to ensure smooth dispute resolution processes.
  3. Provide excellent customer service to clients, responding to inquiries and concerns in a timely and professional manner.
  4. Generate reports and maintain data on case outcomes, statistics, and trends.
Requirements and Skills
  • Bachelor's degree in Law, Business Administration, or related field.
  • Minimum 1-2 years of experience in case management, dispute resolution, or a related field.
  • Excellent communication, interpersonal, and organizational skills.
  • Able to work independently and as part of a team.
  • Strong analytical and problem-solving skills.