Operations Manager
3 weeks ago
Setting and achieving key performance indicators (KPIs).
Overseeing project execution, ensuring timely delivery and client satisfaction.
Developing and managing the annual operations budget, ensuring alignment with organisational goals.
Maintaining high standards of service delivery through robust quality assurance processes.
Identifying and mitigating operational and project risks to safeguard organizational integrity.
Developing and implementing operational strategies.
Preparing monthly and quarterly operational performance reports.
Collaborating with the finance team to prepare accurate forecasts and cost analyses.
Building and maintaining strong vendor partnerships to ensure access to cutting-edge technology.
Qualification & SkillsBachelor's degree in business administration, Operational Management, or a related field.
ITIL Qualification.
Project Management Qualification.
Master's Degree (Preferred).
8+ years' experience in operations management within the ICT sector.
Knowledge of ICT infrastructure, storage solutions, client solutions, and cloud services.
Strong understanding of Dell, HP, Huawei, VMware, and Veeam operational requirements.
Exceptional project management and resource allocation skills.
Knowledge of government tender processes and compliance standards.
Suitable candidates will be contacted. If you do not get a response within 14 days, please consider your application unsuccessful.
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