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Technical Infrastructure Manager

2 weeks ago

Somerset West, Western Cape, South Africa Helderberg Personnel cc Full time
Key Responsibilities:
Oversee the management and enhancement of the CRM system and cloud applications to ensure their optimal performance and alignment with organizational needs.

  • Assist company users with their system-related inquiries, troubleshooting issues, and providing guidance on how to effectively use these services and resources.
  • Serve as the primary point of contact for our team, possessing expertise to troubleshoot and resolve complex cases effectively and efficiently across different age groups.
  • Develop and maintain technical documentation, guidelines, training manuals, and best practices for existing and forthcoming systems within the company.
  • Deliver ongoing training programs for both new and existing employees on our company systems, ensuring all team members are proficient and up-to-date with our technological tools and processes.