Account Management Specialist

7 days ago


Sandton, South Africa Workforce Staffing - Gauteng Full time
Account Management Opportunity

We are seeking a results-driven sales support professional to join our team at Workforce Staffing - Gauteng. In this role, you will be responsible for managing daily operations of the call center department, ensuring high-quality customer service and adherence to company policies and procedures.

Responsibilities
  • Oversee daily operations of the call center department, including developing strategies to increase sales and meeting or exceeding sales targets.
  • Monitor and evaluate call center performance, identifying areas for improvement and implementing changes as needed.
  • Train and coach call center staff to achieve individual and team goals, conducting regular performance evaluations and providing feedback for improvement.
  • Collaborate with other departments to ensure smooth operations and customer satisfaction, staying updated on industry trends and best practices.
Requirements
  • Prior experience in a call center management or similar sales environment, with proven leadership skills and ability to motivate teams.
  • Familiarity with Pastel call center software and Microsoft Office, as well as excellent communication and interpersonal skills.
  • Ability to analyze data, identify trends, and make data-driven decisions to drive sales performance, working in a fast-paced environment and handling multiple priorities.


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