Business Process Optimization Specialist
1 week ago
Our client, a global tech firm, seeks a highly skilled Business Process Optimization Specialist to join their team in Pretoria, Menlyn on a contract basis. They offer attractive rates and a great working environment.
Key Responsibilities- Call Center Monitoring: Analyze live or recorded calls to ensure agents adhere to company guidelines and provide quality service
- Agent Performance Assessment: Evaluate agent interactions with customers, providing feedback and coaching to improve process and communication
- Process Improvement: Implement new technologies, tools, or ways of work to streamline processes and enhance customer interactions
- Competitor Analysis: Compare the call center's performance with competitors to identify strengths and weaknesses
- Evaluation Program Design: Develop metrics and programs to assess and improve agent performance and customer service quality
- Analytical Skills: Ability to analyze data and identify trends to improve processes and performance.
- Technical Proficiency: Familiarity with call center software like Office 365 and Excel for data management and reporting.
- Communication Skills: Strong verbal and written communication skills to provide clear feedback and training to agents.
- Problem-Solving: Ability to identify issues and implement effective solutions to enhance efficiency and customer satisfaction.
- Attention to Detail: Ensuring accuracy in data analysis and reporting to maintain high standards of quality.
- Customer Service Orientation: Understanding customer needs and ensuring the call center meets or exceeds customer expectations.
- Project Management: Managing multiple projects and initiatives to improve call center processes and performance.
- Adaptability: Staying updated with the latest technologies and industry trends to continuously improve call center operations.
R 250,000 - R 350,000 per annum, depending on experience.
-
SAP SD Implementation Specialist
3 weeks ago
Menlyn, South Africa Open Source (Pty) Ltd Full timeJob Summary:We are seeking a highly skilled SAP SD Implementation Specialist to join our team at Open Source (Pty) Ltd. As a key member of our SAP implementation team, you will be responsible for facilitating the implementation and support of SAP SD, performing detailed analysis of complex business process requirements, and providing appropriate system...
-
Conveyancing Specialist
4 weeks ago
Menlyn, South Africa Dante Personnel Full timeJob Title: Conveyancing SpecialistAbout the Role:We are seeking a highly skilled Conveyancing Specialist to join our team at Dante Personnel. As a Conveyancing Specialist, you will be responsible for the registration of bonds and cancellations, attending to bond instructions from receipt of institution to registration in the Deeds office, and delivering...
-
Senior Operations Support Specialist
3 weeks ago
Menlyn, South Africa Imizizi Full timeAt Imizizi, we're looking for a skilled Salesforce Operations Specialist who will provide exceptional support to our team. Key responsibilities include:Requirements:Hold a Diploma or Degree in Information Technology or a related fieldHave 2-3 years of experience in an IT support roleBe fluent in GermanResponsibilities:Deliver high-quality IT operations...
-
Senior SAP SD Configuration Specialist
6 days ago
Menlyn, South Africa Open Source (Pty) Ltd Full timeWe are looking for a seasoned SAP SD Configuration Specialist to join our team at Open Source (Pty) Ltd.About the RoleThis is a key position in our organization, and we need someone with extensive experience in full cycle implementation and support projects. As an ideal candidate, you will have a strong background in designing and configuring SAP SD modules,...
-
Deed Specialist
3 weeks ago
Menlyn, South Africa Dante Personnel Full timeWe are seeking a highly skilled Deed Specialist to join our team at Dante Personnel. The ideal candidate will have a strong understanding of the conveyancing process and be able to accurately draft bond documents.Key Responsibilities:Registration of bonds and cancellationsAttending to bond instructions from receipt of institution to registration in the Deeds...
-
Operations Consultant
1 month ago
Menlyn, South Africa Imizizi Full timeJob Summary:Imizizi is seeking an experienced IT Operations Consultant to join our team. As an IT Operations Specialist, you will be responsible for delivering operations support services, providing strong analytical and problem-solving skills with a high attention to detail. You will be the telephone call receipt of IT incidents related to production...
-
SAP PM Functional Consultant Expert
1 month ago
Menlyn, South Africa Imizizi Full timeJob Title: SAP PM Functional ConsultantWe are seeking a highly skilled SAP PM Functional Consultant to join our team at Imizizi. As a key member of our team, you will be responsible for leading ongoing reviews of business processes and developing optimization strategies.Key Responsibilities:Evaluate business processes and develop solutions to improve...
-
Senior Specialist: Security
5 months ago
Menlyn Park, South Africa Watershed Consulting Full time**Job Description**: **Job Profile** 1. **Position Detail** 1. **Current Job Title** Senior Specialist: Security 2. **Job Grade** 3. **Proposed Job Title** Senior Security Specialist 4. **Location** Head Office 5. **Employment Status** Permanent **Purpose Statement** To ensure sustainable IT Network Security for Assupol Group of...
-
Account Analyst
6 days ago
Menlyn, South Africa Capitec Full timeApply by: We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: 1. To see what life at Capitec is all about and complete a short assessment, please click here! 2. Once you have completed the above finalize your application by clicking...
-
Senior VDI Engineer
1 month ago
Menlyn, South Africa Imizizi Full timeJob DescriptionImizizi is seeking a highly skilled VDI Engineer to join our team. As a VDI Engineer, you will be responsible for designing and implementing VDI solutions tailored to business needs, developing Ansible playbooks to optimize CA application performance in VDI deployments, and managing VDI operations and maintenance within a hybrid cloud...
-
Manager: Business Retention and Digital Platforms
3 months ago
Menlyn Park, South Africa Assupol Full timeDescription **1. VOLUNTARY EXITS (Policy Cancellations)** Monitor and analyse voluntary policy cancellations. Develop strategies to minimize cancellations and retain existing policyholders according to set targets Continuously monitor and analyse patterns in voluntary policy cancellations to identify trends and root causes, utilizing data to gain...
-
Manager: Business Retention and Digital Platforms
3 months ago
Menlyn Park, South Africa Assupol Life Ltd. Full time**1. VOLUNTARY EXITS (Policy Cancellations)** Monitor and analyse voluntary policy cancellations. Develop strategies to minimize cancellations and retain existing policyholders according to set targets Continuously monitor and analyse patterns in voluntary policy cancellations to identify trends and root causes, utilizing data to gain insights into client...
-
Specialist: Actuarial Services
7 months ago
Menlyn Park, South Africa Assupol Life Ltd. Full timeDuties & Responsibilities: - **Maintain optimal system accuracy and performance from a values and functionality perspective** - Assist with implementation and test automation of system programs for correctness on the administration system - Assist with automation and integration of other Assupol Group divisions on the administration system Provide accurate...
-
Specialist: Actuarial Services
7 months ago
Menlyn Park, South Africa Assupol Full timeDescription Duties & Responsibilities: - **Maintain optimal system accuracy and performance from a values and functionality perspective** - Assist with implementation and test automation of system programs for correctness on the administration system - Assist with automation and integration of other Assupol Group divisions on the administration...
-
Retail Business Consultant
6 months ago
Menlyn Park, South Africa Momentum Distribution Services Full time**Introduction** Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in SA. **Role...
-
Senior Security Specialist
6 months ago
Menlyn Park, South Africa Assupol Life Ltd. Full time1. Strategy and Planning - Create and maintain the enterprise’s security architecture design. - Lead, Plan and Implement all security and network projects as per the Security Strategy and Security Program. - Develop, implement, maintain, and oversee enforcement of policies, procedures and associated plans for system security and user system access based on...
-
Senior Clerk: Business Retentions
3 months ago
Menlyn Park, South Africa Assupol Life Ltd. Full time**To Conserve Business (Arrear Premiums)** - Contact clients with premium arrears - Inform clients about RPAR and Cancellation received (Freshdesk) - Persuade client not to cancel the policy - Inform client to accept Debi Check - Explain Payment method and Update Details - Capturing and Processing Refunds - Provide Bank Details and reference number for Cash...
-
Senior Clerk: Business Retentions
3 months ago
Menlyn Park, South Africa Assupol Full timeDescription **To Conserve Business (Arrear Premiums)** - Contact clients with premium arrears - Inform clients about RPAR and Cancellation received (Freshdesk) - Persuade client not to cancel the policy - Inform client to accept Debi Check - Explain Payment method and Update Details - Capturing and Processing Refunds - Provide Bank Details and reference...
-
Data Architect
3 months ago
Menlyn Park, South Africa Assupol Life Ltd. Full time**Duties & Responsibilities**: **Develop and create Data Architecture Blueprints and Models** - Develop and maintain the data architecture blueprint: Define the standards, guidelines, and models for data architecture that ensure alignment with business goals and technical standards. - Create and maintain data models: Design conceptual, logical, and physical...
-
SAP Functional Consultant SD Expert
1 month ago
Menlyn, South Africa Open Source (Pty) Ltd Full timeJob SummaryAs a seasoned SAP Functional Consultant SD Expert, you will be responsible for facilitating the implementation and support of SAP SD. This role requires a deep understanding of complex business process requirements and the ability to provide appropriate system solutions. You will work closely with clients to map their business requirements,...