Data Processing Lead

6 days ago


Johannesburg, Gauteng, South Africa PST Full time
Job Title: Data Processing Lead

We are seeking a highly skilled and detail-oriented Data Processing Lead to join our data operations team at PST. As a key member of our team, you will play a crucial role in developing new processes and workflows for our Data Entry Specialists, coordinating their work, and managing workloads.

Key Responsibilities:
  • Communicate tasks assigned by Regulation Managers to Data Entry Specialists
  • Organize working schedules of Data Entry Specialists
  • Liaise with workflow participants and act as the point of contact to progress actions
  • Provide and maintain documentation
  • Implement, optimize, and automate workflows
  • Write requirements for other teams
  • Conduct individual coaching and group training sessions
  • Perform quality checks
  • Manage team
  • Provide reports on progress of list processing and results of individual Data Entry Specialists
  • Train new Data Entry team members on workflows
Requirements:
  • Bachelor's or Master's degree in project management or related field
  • 3+ years of experience as project coordinator/manager, preferably with Data Entry Specialist and non-Data Entry Specialist teams
  • Experience in managing workflows and organizing team members in different time zones
  • Experience in working with multiple stakeholders
  • Experience in conducting coaching, mentoring, and training sessions remotely
  • Ability to lead and organize a team for maximum efficiency
  • Strong attention to detail
Nice-to-Haves:
  • Experience in implementing changes and testing results
  • Understanding of large language models
  • Knowledge of additional languages


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