Pharmaceutical Operations Manager

3 days ago

Pretoria, Gauteng, South Africa Dis-Chem Pharmacies Full time
Dis-Chem Pharmacies

As a leading pharmacy chain in South Africa, Dis-Chem Pharmacies is committed to delivering exceptional customer service and providing high-quality healthcare solutions. We are seeking an experienced and skilled Dispensary Manager Trainee to join our team at our Soshanguve store.

The estimated salary for this position is around R600,000 - R700,000 per annum, depending on experience and qualifications. This is a market-related salary, and we offer additional benefits such as medical aid, provident fund, and staff account.

**Job Description:**

Our Dispensary Manager Trainee will be responsible for assisting in the management of the dispensary functions, including supervising the dispensary and self-medication area, managing subordinated staff, and providing pharmaceutical care to patients. The successful candidate will have a strong background in pharmacy practice, with a Grade 12/Matric certificate and a BPharm or equivalent qualification. They will also be registered with the South African Pharmacy Council (SAPC) and have a minimum of 2-5 years of pharmaceutical experience.

Key Responsibilities:

• Act in accordance with the rules and regulations of the SAPC

• Safeguard and safekeeping of schedule 6 medication by administering the process of safekeeping of the medication key, including records and registers

• Ensure all staff work within the SAPC scope of practice

• Ensure that Good Pharmacy Practice rules and regulations are adhered to by all employees

• Ensure SAPC registration and annual registration fees are updated consistently

• Ensure all employees adhere to the Protection of Personal Information Act (POPIA) to protect confidential information

• Accurately capture and interpret script details and verify patient details on the system

• Be conscious and mindful of various fraudulent activities such as doctor's scripts

• Ensure accurate picking/packing/labeling and checking of medication and be aware of common dosages and important drug interactions

• Provide accurate instructions to patients in relation to accurate usage of medicine supplied

• Keep abreast of changes in medical aid procedures and requirements for claims and dispensing

• Assist with managing the dispensary stock to minimize stock shrinkage

• Manage all expired or short-dated stock that is held in the dispensary

• Ensure that expired stock is regularly disposed of and kept separate from usable stock on an ongoing basis

• Manage dormant/negative stock and ensure follow-ups and investigations are conducted

• Assist in managing the stock ordering process to reach maximum purchasing compliance

• Manage the stock days and ensure that the hot list is checked and managed on a regular basis

• Encourage timely quality care & exceptional customer service and act as the face of the dispensary department

• Advice and assist patients at the dispensary, self-medication counter, and front shop when necessary

• To provide accurate and precise information to patients such as medical aid costs

• Able to identify patient requirements and respond in a professional manner at all times

• Manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty, and achieves great customer satisfaction

• Process accurately all the paperwork necessary for correct administration of your department

• Ensure correct process is followed for all paperwork necessary for the accurate submission of claims to medical aids

• Ensure assistance is offered for authorization of chronic, HIV, and AIDS, and oncology medication

• Maintain customer profiles on the system

• Merge profiles locally and UCS should be notified to merge profiles centrally

• Take note of any messages on the customer profile and take suitable action

• Ensure dispensary and self-medication areas are always adequately staffed and staff rosters are in place

• Ensure staff works within their ethical boundaries as governed by the SAPC

• Ensure that fridges and workstations are clear of clutter and personal belongings

• Facilitate the creation of accountable, full-service teams who understand and strive to meet the needs of all customers through effective inspirational leadership

• Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management

• Reinforce continuous respectful communication amongst teams & ensure inclusive work environment

• Facilitate people management practices including the delivery and submission of applicable HR documentation timeously

• Authorize all work schedules on Kronos and ensure accurate delivery of information

• Drive and foster engagement within the store to ensure maximum performance and positive work culture

• Housekeeping must be in accordance to Dis-Chem standards

• Adhere to Dis-Chem Policies and Procedures and Standard Operating Procedures

• Adhere to Health and Safety rules and regulations

• Adhere to Dis-Chem Uniform and personal appearance policy

• Competencies: Essential: English and second language Read, write, and speak Good communication skills Manage and execute processes of a project including time, cost, quality, change, risks, and issues Leadership Skills Priorities the needs and experiences of customers and places them at the center of the decision-making process Business Acumen Technical Savvy Interpersonal Skills Culture Champion Computer skills: Microsoft (Word, Excel, PowerPoint, Outlook) Unisolv, SAP, E-Scripting

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