Customer Experience Specialist

3 weeks ago


East London, Eastern Cape, South Africa FirstRand Bank Limited Full time

Description

To deliver exceptional customer experiences by providing personalized support and solutions, leveraging our digital channels and self-service options, while adhering to our policies and procedures.

Key Responsibilities

  • Connect with customers through empathetic and solution-focused conversations.
  • Converse with customers in a clear and concise manner, providing tailored solutions and products.
  • Conduct business with integrity and adhere to our Treating Customers Fairly (TCF) principles.
  • Identify and promote products aligned with customer needs, while maximizing channel optimization opportunities.
  • Ensure activities support cost containment and reduction, while optimizing every customer interaction.
  • Comply with procedures and processes, understanding the risks associated with decisions.
  • Fulfill transactions above benchmark, providing an exceptional customer experience.
  • Demonstrate behavior in support of our organizational values.
  • Takes accountability for personal and career development, improving knowledge and competencies.
  • Contribute to the overall effectiveness and success of the team.
  • Maintain adaptability in response to changing business and customer needs.

Job Details

Please note that applications will not be accepted after the closing date indicated below.

FirstRand Bank Limited supports the recruitment and advancement of individuals with disabilities. Candidates can disclose their disability information on a voluntary basis, and the Bank will keep this information confidential.



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