Critical Incident Specialist

2 months ago


Johannesburg, Gauteng, South Africa H2R Africa Full time
Job Title: Critical Incident Specialist

Our client in the mining industry is dedicated to delivering exceptional IT services and solutions. They pride themselves on their innovative approach and commitment to excellence. We are seeking a highly skilled and motivated Critical Incident Specialist - Service Integration and Management Specialist to join their team.

Key Responsibilities:
  • Manage and take responsibility for the overall remediation of all critical service disrupting incidents (including RCA and remediation plans and actions)
  • Drive for timely workarounds, document known issues and oversee problem management of incidents
  • Analyse, determine operational impact and act as final authority for all change implementations
  • Analyse, monitor and predict trends and develop plans designed to maintain service effectiveness
  • Conduct regular tests to simulate disasters and prepare in the event of real situations
  • Act as liason for all stakeholders with interests and input in incident management processes
  • Communicate very effectively with frontline service specialists and BU staff in case of disasters
  • Manage and record any changes which are implemented in the environment
  • Maintain a cross functional / multi vendor escalation matrix
  • Ongoing refresh of the Business Continuity Plan (BCP)
Qualifications:
  • An undergraduate qualification (Bachelor's degree or equivalent) in the relevant IM discipline
  • ITIL Certification and solid understanding of ITIL processes

We are looking for a highly skilled and motivated individual with a strong background in IT service management and incident management. If you are a motivated and experienced professional looking for a new challenge, please apply for this exciting opportunity.



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