Critical Incident Resolution Specialist
2 months ago
Our client in the mining industry is seeking a highly skilled and motivated Critical Incident Specialist to join their team. In this role, you will be responsible for managing and resolving critical incidents, ensuring seamless service integration, and maintaining high standards of service delivery.
Key Responsibilities:- Manage and take responsibility for the overall remediation of all critical service disrupting incidents, including root cause analysis and remediation plans.
- Drive for timely workarounds, document known issues, and oversee problem management of incidents.
- Analyze, determine operational impact, and act as final authority for all change implementations.
- Analyze, monitor, and predict trends, and develop plans to maintain service effectiveness.
- Conduct regular tests to simulate disasters and prepare for real situations.
- Act as liaison for all stakeholders with interests and input in incident management processes.
- Communicate effectively with frontline service specialists and business unit staff in case of disasters.
- Manage and record any changes implemented in the environment.
- Maintain a cross-functional/multi-vendor escalation matrix.
- Ongoing refresh of the Business Continuity Plan (BCP).
- An undergraduate qualification (Bachelor's degree or equivalent) in the relevant Information Management (IM) discipline.
- ITIL Certification and solid understanding of ITIL processes.
This is a 6-month contract opportunity with a dynamic team that values expertise and fosters professional growth. If you are a motivated and skilled Critical Incident Specialist, we encourage you to apply for this exciting opportunity.
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Senior Incident Resolution Specialist
1 month ago
Johannesburg, Gauteng, South Africa H2R Africa Full timeJob OverviewH2R Africa is dedicated to delivering exceptional IT services and solutions. We pride ourselves on our innovative approach and commitment to excellence.We are seeking a highly skilled and motivated Critical Incident Specialist - Service Integration and Management Specialist to join our team.Key Responsibilities:Manage and take responsibility for...
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Major Incident Resolution Specialist
1 month ago
Johannesburg, Gauteng, South Africa Cisco Full timeJob Description Role Summary We're seeking an experienced Major Incident Manager to join our team at Cisco. As a key member of our in-life support function, you will be responsible for driving incident management activities and working closely with cross-functional teams to resolve complex issues. Key Responsibilities Manage incidents as an Incident...
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Expert Incident Management Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa H2R Africa Full timeH2R Africa is seeking a highly skilled and experienced Critical Incident Specialist - Service Integration and Management Specialist to join their team. This role is responsible for managing and resolving critical incidents, ensuring seamless service integration, and maintaining high standards of service delivery.
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Technical Problem Resolution Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa NTT Full timeAbout NTT DATA">NTT DATA is a trusted global leader in business and technology services, serving 75% of the Fortune Global 100. We're committed to helping clients innovate, optimize and transform for long-term success.">Job Overview">The Technical Problem Resolution Specialist plays a critical role in researching the root causes of incidents, analyzing...
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IT Incident and Problem Analyst Specialist
1 week ago
Johannesburg, Gauteng, South Africa Old Mutual Full timeJob Title : IT Incident and Problem Analyst SpecialistSalary: R500,000 - R700,000 per annum (Estimated)About the RoleWe are seeking a highly skilled IT Incident and Problem Analyst Specialist to join our team at Old Mutual. The successful candidate will be responsible for documenting, analysing, and resolving incidents to ensure service continuity and...
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Incident Management Professional
1 month ago
Johannesburg, Gauteng, South Africa H2R Africa Full timeJob Title: Critical Incident SpecialistAbout the Role:We are seeking an experienced Critical Incident Specialist to join our team at H2R Africa. As a key member of our IT team, you will be responsible for managing and resolving critical incidents, ensuring seamless service integration, and maintaining high standards of service delivery.Key...
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Claims Resolution Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa ATripleA Recruitment and Temps Full timeJob Title: Claims Resolution SpecialistWe are seeking a skilled Claims Resolution Specialist to join our team at A Triple A Recruitment and Temps. As a key member of our operations team, you will play a critical role in resolving insurance claims efficiently and effectively.Company Overview:A JSE listed Insurance company is looking for a highly motivated and...
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Incident Management Strategist
1 week ago
Johannesburg, Gauteng, South Africa Liquid Intelligent Technologies Full timeJob Title: Incident Management StrategistWe are seeking an experienced Incident Management Strategist to join our team at Liquid Intelligent Technologies.About the RoleThe successful candidate will be responsible for developing and executing incident management strategies, policies, and procedures. They will coordinate with various teams to ensure successful...
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Major Incident Manager
2 months ago
Johannesburg, Gauteng, South Africa Cisco Full timeAbout the RoleWe are seeking a highly skilled Major Incident Manager to join our team at Cisco. As a key member of our in-life support function, you will play a critical role in driving teams to follow processes necessary for incident management activities.Key ResponsibilitiesManage incidents as an Incident Manager for all major incidents with specific...
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Johannesburg, Gauteng, South Africa Epiroc Full timeJob OverviewEpiroc is seeking an experienced IT Transition and Incident Coordination Specialist to join our team.The successful candidate will be responsible for ensuring smooth IT service transitions and efficient incident response in a complex, multi-vendor environment.Key ResponsibilitiesThe following are the key responsibilities of this role:Transition...
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Incident Management Lead: Network Operations
1 week ago
Johannesburg, Gauteng, South Africa Liquid Intelligent Technologies Full timeRole OverviewWe are seeking an experienced Incident Management Lead to join our Network Operations team at Liquid Intelligent Technologies. This is a critical role that requires strong leadership, technical expertise, and effective communication skills.Key ResponsibilitiesDevelop and Execute Incident Management Strategies: Develop and execute incident...
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Dispute Resolution Specialist
1 month ago
Johannesburg, Gauteng, South Africa Old Mutual Full timeJob OverviewThe Old Mutual Insure Customer Experience Complaints function seeks a highly skilled Dispute Resolution Specialist to implement a best practice complaints management framework.Key ResponsibilitiesAs a Dispute Resolution Specialist, you will be responsible for:Investigating complaints by gathering relevant facts and ensuring fair, impartial...
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Dispute Resolution Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa Old Mutual Full timeRole OverviewThis Dispute Resolution Specialist role is an exciting opportunity to join Old Mutual and make a meaningful impact in customer experience.
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Problem Resolution Specialist
1 month ago
Johannesburg, Gauteng, South Africa A 1L Realization (Pty) Ltd Full timeJob Title: Problem Resolution SpecialistJob SummaryA 1L Realization (Pty) Ltd is seeking a skilled Problem Resolution Specialist to join our team. The successful candidate will be responsible for managing and resolving complex technical issues within our FinTech environment.Key ResponsibilitiesManage and resolve technical issues within our FinTech...
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Chief Incident Management Officer
3 days ago
Johannesburg, Gauteng, South Africa Cisco Full timeJob SummaryCisco is seeking a highly experienced and skilled Chief Incident Management Officer to join our team. This role will be responsible for managing major incidents, ensuring prompt and quality incident resolution, and communicating with cross-functional teams.About the RoleThis is a unique opportunity to leverage your skills and experience in...
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Claims Resolution Specialist
1 month ago
Johannesburg, Gauteng, South Africa MotoRite Administrators (Pty) Ltd Full timeJob SummaryThe Claims Resolution Specialist role is designed to support the administration of claims on service plans, maintenance plans, and warranties. The successful candidate will be responsible for processing claims, interacting with customers, and adhering to predefined standards and procedures.Key ResponsibilitiesProcess claims in a timely and...
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Incident Management Lead: Network Operations
3 days ago
Johannesburg, Gauteng, South Africa Liquid Intelligent Technologies Full timeJob TitleSenior Manager: Incident ManagementJob OverviewWe are seeking a seasoned professional to lead our incident management team and oversee the effective resolution of network-related issues.ResponsibilitiesDevelop and implement incident management strategies, policies, and procedures to ensure timely and efficient resolution of incidents.Coordinate with...
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Cybersecurity Specialist
1 week ago
Johannesburg, Gauteng, South Africa Nexio Full timeCybersecurity Specialist - Incident Response ExpertWe are seeking a highly skilled Cybersecurity Specialist to join our team at Nexio. This role requires a strong background in cybersecurity incident response and management.Job DescriptionThe successful candidate will be responsible for:Responding to and managing cybersecurity incidents in a timely and...
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Debt Resolution Specialist
4 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeJob Title: Debt Resolution SpecialistEstimated Salary: $55,000 - $75,000 per annum.About the Role:The Early Stage Collections Specialist plays a vital role in proactively engaging with customers who are experiencing payment difficulties. The goal is to resolve outstanding balances while maintaining positive customer relationships through effective...
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Claims Resolution Specialist
2 months ago
Johannesburg, Gauteng, South Africa Manpower Group SA (Pty) Ltd Full timeJob Summary: We are seeking a skilled Claims Resolution Specialist to join our team at Manpower Group SA (Pty) Ltd. As a Claims Resolution Specialist, you will be responsible for validating and administering client claims following a fortuitous event.Key Responsibilities:Validate and administer client claims in accordance with Standard Operating Procedure...