Risk Management Coordinator

6 days ago


Rustenburg, North-West, South Africa Monash University Full time

About the Role:

We are seeking an experienced and proactive Event Assessing Coordinator to join our dynamic team for a 12-month contract role. As the Event Assessing Coordinator, you will be accountable for managing the assessing workflow, providing essential support to Assessors, Repairers, and Customers, and ensuring operational efficiency.

Your key responsibilities include allocating Assessors and Repairers, proactively managing safety risks, and providing facilities and administrative support for operational efficiency. You will also analyze assessing data to identify insights that inform business decisions, collaborate with leaders to report on Assessor SLA performance, and contribute to the overall success of claims handling during events.

In this role, you will also take on a leadership position during events, assisting with the coordination of temporary staff, activating assessing response plans, and delivering exceptional service to our customers. We prioritize our employees' wellbeing and growth, offering flexible work arrangements, exclusive employee discounts, wellness initiatives, and more.

Key Responsibilities:

  • Customer Service Excellence: Deliver professional service to customers, Repairers, Assessors, Building Coordinators, and Stakeholders, adhering to industry standards of excellence.
  • Effective Assessing Workflow: Allocate Assessors and Repairers, proactively manage safety risks, and provide facilities and administrative support for operational efficiency.
  • Data Analysis & Reporting: Analyze assessing data to identify insights that inform business decisions, collaborate with leaders to report on Assessor SLA performance.
  • Proactive Risk Management: Identify and mitigate potential risks, ensure compliance with internal policies, and report any suspicious activity.
  • Event Coordination: Assist in event response planning, support temporary staff, and actively contribute to the overall success of claims handling during events.
  • Continuous Improvement: Identify opportunities for process and customer experience improvements, share these insights with leadership and peers, and support ongoing learning and development.


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