Chief Operations Strategist

1 week ago


Cape Town, Western Cape, South Africa Initiate International Full time

At Initiate International, we are seeking a highly skilled Chief Operations Strategist to lead our business operations and drive growth. As a key member of our team, you will be responsible for orchestrating the delivery of exceptional products and services, harmonizing customer satisfaction with ambitious business objectives.

Your key responsibilities will include:

  • Developing and implementing operational strategies to drive business growth and efficiency.
  • Collaborating with external partners to oversee product roadmaps and prioritize projects for enhancement.
  • Implementing and optimizing localized payment solutions to improve user experience and retention rates.
  • Partnering with the Fan Experience Manager and Team Leads to analyze and improve customer service.
  • Establishing and nurturing relationships with regulators to ensure adherence to regulatory requirements.
  • Managing IT systems and ensuring compliance with data protection regulations.
  • Working closely with the People Operations Manager to drive staff engagement and maintain HR compliance.
  • Partnering with the Finance Manager and external providers to handle supplier payments and generate accurate management accounts.

Requirements:

  • Bachelor's degree in business administration, operations management, finance, or a related field.
  • At least 5 years of experience in business, preferably within the betting or similar industry.
  • Familiarity with regulatory requirements and best practices in the betting iGaming industry.
  • Proven ability to manage operations and deliver results in a dynamic environment.
  • Strong analytical and problem-solving skills, with a penchant for data-driven decision-making.
  • Excellent communication and interpersonal abilities, adept at engaging with both internal teams and external stakeholders.
  • Leadership skills to inspire and motivate teams, fostering a positive and collaborative work atmosphere.


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