German Client Care Agent
1 month ago
We are seeking a highly skilled and fluent German speaker to join our team as a Client Care Agent. This is a fantastic opportunity to work with a dynamic and growing company, providing exceptional customer service to our clients.
About the Role:The successful candidate will be responsible for providing inbound and outbound telephonic services to internal and external clients, ensuring that calls are answered timeously, handled efficiently, politely, and professionally. Key Performance Areas include:
- Receipt and handling of inbound & outbound calls
- Ensuring that calls are answered timeously, handled efficiently, politely, and professionally
- Providing accurate information/instructions to the caller, if required
- Ensuring that the call is carefully listened for accurate understanding of the call
- Accurately comprehending the information that has been provided
- Ensuring the confidentiality of the information relating to the call
Additionally, the successful candidate will be responsible for preparing reports (as required) and accurate record keeping, including:
- Accurately capturing the details received from the call
- Producing professional and detailed reports
- Assuming responsibility for accuracy, and completeness of all tip-off reports
- Evaluating urgency & sensitivity of information received from callers' and demonstrating sound judgement in prioritising and escalation of the matter
The ideal candidate will have a minimum of a matric qualification plus 2-3 years working experience in a customer services orientated position, with excellent command of the German and English languages. Fluency in any other Foreign language will be an advantage.
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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