Operations Director

2 weeks ago


Durban, KwaZulu-Natal, South Africa Insphired Full time
Job Title: Head of Operations

At Insphired, we are seeking an exceptional Head of Operations to lead our operational teams and drive business growth. As a key member of our leadership team, you will be responsible for delivering operational KPIs, managing client relationships, and developing high-performing teams.

Key Responsibilities:
  • Operational Excellence: Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
  • Client Management: Build and maintain strong relationships with clients, ensuring their needs are met and exceeded.
  • Team Leadership: Lead, develop, and motivate operational teams to deliver exceptional results and drive business growth.
  • Performance Management: Analyze employee satisfaction feedback and develop strategic plans to maximize engagement and retention.
  • Reporting and Analysis: Prepare and present monthly and quarterly client business reviews and executive reports.
Requirements:
  • At least 5 years of experience in contact centre operational management and strategic planning.
  • Effective leadership and management of people, with a strong focus on coaching and improvement.
  • Commercial awareness and financial management.
  • Excellent client relationship management.
  • Experience of managing multiple projects and varying team sizes.
What We Offer:
  • A competitive salary of R80,000 - R100,000 per month.

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