Personalized Service Coordinator

4 weeks ago

Cape Town, Western Cape, South Africa Crew Life at Sea Full time
Job Title: Butler

Crew Life at Sea is seeking a highly skilled and experienced Butler to join our team. As a Butler, you will be responsible for providing exceptional personalized service to our guests, ensuring their every need is met and exceeded.

Key Responsibilities:
  1. Personalized Service: Anticipate and attend to the needs of our guests, providing a seamless and luxurious experience throughout their stay.
  2. Guest Assistance: Greet guests warmly, escort them to their cabins, and assist with luggage handling and unpacking as needed. Offer information and guidance on ship amenities, activities, and dining options.
  3. Dining Coordination: Arrange and coordinate dining reservations and special requests for guests, ensuring a high level of service during meals.
  4. In-Cabin Services: Maintain guest cabins to the highest standards of cleanliness and organization, offering turndown service, refreshments, and amenities replenishment as per guest preferences.
  5. Butler Services: Fulfill various guest requests, such as arranging in-room dining, providing garment pressing and shoe shining services, organizing celebrations, and coordinating special occasions.
  6. Personal Shopping: Offer assistance with onboard shopping, including escorting guests to boutique areas, providing product information, and arranging for purchases to be delivered to their cabins.
  7. Entertainment and Excursions: Assist guests with entertainment options and onboard activities, including organizing and coordinating reservations for shows, excursions, spa appointments, and other recreational activities.
  8. Communication and Coordination: Maintain effective communication with guests, colleagues, and various ship departments to ensure seamless delivery of services and timely resolution of guest inquiries or concerns.
  9. Special Services: Provide additional services as required, such as packing and unpacking luggage, organizing private parties or gatherings, and arranging for special amenities or surprises.
  10. Discretion and Confidentiality: Maintain the utmost discretion and respect guests' privacy, ensuring the confidentiality of personal information and any sensitive matters.
Requirements:
  1. Customer Service Skills: Exceptional customer service skills with a friendly and polished demeanor, excellent communication and interpersonal skills to interact with guests professionally and courteously.
  2. Attention to Detail: Meticulous attention to detail to anticipate guest needs, ensure accuracy in service delivery, and maintain high standards of cleanliness and organization.
  3. Discretion and Professionalism: Demonstrated ability to exercise discretion, confidentiality, and professionalism in handling guest interactions and personal information.
  4. Multilingual Skills: Proficiency in English is required, with additional language skills advantageous, especially those commonly spoken by cruise ship guests.
  5. Cultural Awareness: Cultural sensitivity and awareness to cater to a diverse international clientele, understanding their preferences, customs, and dietary requirements.
  6. Organization and Time Management: Strong organizational and time management skills to handle multiple tasks, prioritize effectively, and deliver services in a timely manner.
  7. Flexibility: Willingness to work irregular hours, including evenings, weekends, and holidays, as required by the cruise ship's schedule and guest demands.
  8. Previous Experience: Prior experience as a Butler or in a similar personalized service role in a luxury hotel, resort, or cruise ship setting is preferred.
  9. Problem-Solving Abilities: Ability to think quickly, adapt to changing circumstances, and provide solutions to meet guest needs and resolve any issues or challenges that may arise.
  10. Age Requirements: Must meet the minimum age requirements set by the cruise line for employment.

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