Field Services Technician
4 days ago
We are a dynamic company looking for talented individuals to join our team. Our clients rely on us for top-notch technical support and expert installations.
If you are passionate about fieldwork and possess excellent communication skills, we encourage you to apply for this exciting opportunity.
As a Field Services Technician, you will be responsible for providing technical support and installing network infrastructure across various environments.
- Your primary responsibility will be to receive technical instruction from Operations Manager and/or Technical Supervisor and carry out duties and tasks accordingly.
- You will perform technical tasks such as cable laying, splicing, and repairs, installation of network points, and other cable network-related duties.
- You will also provide technical assistance and support on printers, scanners, and wireless infrastructures.
- Occasionally, you may need to receive instructions from Office Administrator regarding deliveries/collections.
- On-site sales opportunities will arise, and it will be essential to look out for them and complete the Job Card accordingly.
- You will plan daily tasks and complete time sheets.
- You will be available to provide 1st, 2nd, and 3rd line technical support for fault call outs, including after-hours technical service requirements/standby.
- You will assist in ensuring successful site sign-off documents and fault reports are obtained.
- You will monitor stock and assist Office Administrator when stock take becomes necessary.
- You will test and configure new radios before sending them to customers.
- You will test faulty radio and warehouse equipment.
- You will keep the storeroom neat and assist Office Administrator to pack equipment away.
- You will check emails daily and respond accordingly.
- You will provide adequate feedback to Office Administrator and Managers regarding completed jobs and/or problem areas.
- You will maintain good communications within the office and amongst colleagues.
- You will provide concise and up-to-date feedback to the customer.
- You will be available for after-hours technical support.
- You will represent the client in a professional manner.
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