Power Generation Field Service Technician

3 days ago

Durban, KwaZulu-Natal, South Africa Cummins Inc. Full time

DESCRIPTION

We are looking for a talented Power Generation Field Service Technician - Level II to join our team specializing in Service for our Distribution Business Unit in Durban, KwaZulu-Natal, South Africa.

In this role, you will make an impact in the following ways :

  • Efficient Repairs: By diagnosing and completing less complex repairs on generators and components, you'll ensure minimal downtime for customers.

  • Customer Engagement: Your courteous and professional interactions will enhance customer satisfaction and build strong relationships.

  • Proactive Service: Anticipating and promptly addressing customer needs will improve service efficiency and customer trust.

  • Specialized Tools: Using specialized tools and following procedures will ensure high-quality repairs and maintenance.

  • Preventative Maintenance: Performing scheduled maintenance will help prevent major issues and extend the life of power generation products.

  • Issue Escalation: Escalating unresolved issues to more experienced technicians or supervisors will ensure complex problems are addressed effectively.

  • Accurate Documentation: Completing necessary documentation accurately will support warranty claims, quality control, and service records.

  • Safety and Compliance: Adhering to Health, Safety, and Environmental policies will ensure a safe working environment and compliance with regulations.

RESPONSIBILITIES

To be successful in this role you will need the following:

  • Power Generation Systems Knowledge: Demonstrate a thorough understanding of Cummins and industry standards, ensuring safe work practices and the ability to diagnose and repair power generation systems effectively.

  • Product Repair and Maintenance Skills: Be proficient in repairing and maintaining mechanical and electrical products, following guidelines and using the required tools to ensure high-quality repairs and a clean, organized work environment.

  • Engine Systems Interaction Understanding: Interpret and analyze the interactions between various internal and external systems (such as exhaust, heating, cooling, and fuel systems) to diagnose and repair issues accurately.

  • Technical Escalation Abilities: Efficiently gather and utilize technical issue information, escalate complex problems appropriately, and document all troubleshooting steps to ensure timely and accurate resolution.

QUALIFICATIONS

Education/ Experience:

  • Apprentice Certified Power Generation/ Electrical Technician (Preferred)

  • Vocational diploma from relevant technical institution

  • Minimum Qualification: N2 Electrical. (Preferably - Millwright)

  • Locally valid driving permit

  • Basic level field service work experience

  • Intermediate level knowledge of and/or experience with of power generation products

  • High Voltage/ Low Voltage experience

  • Customer service experience

  • Knowledge of the Cummins Systems (InPower & Insite)

  • Computer Literacy - (Word, Excel & Power Point,…)

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Technician

ReqID 2407812

Relocation Package No

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