Field Technician

2 weeks ago

Durban, KwaZulu-Natal, South Africa IOCO Full time

Our client is looking for a skilled Field Technician to provide hands-on technical support and installations across various environments. This role requires strong communication skills to provide feedback to customers, as well as expertise in network cabling, troubleshooting, and repairing faults. The ideal candidate will have experience with warehouse equipment such as handheld scanners, access points, and printers, along with camera, audio, and visual installations. Additionally, the role involves working at heights, including climbing towers or scaffolding using a full-body harness.

If you are a proactive problem-solver with a passion for fieldwork, we'd love to have you on board

What you'll do:

  • Receive technical instruction from Operations Manager and /or Technical Supervisor as and when necessary and deems fit.
  • Carry out duties and tasks to the best of your ability and in a reasonable and efficient timeframe.
  • Perform technical tasks; cable laying, splicing and repairs, installation of network points and other cable network related duties, wireless support and installations and all warehouse equipment i.e. handheld scanners, access points and printers.
  • Provide technical assistance and support on printers and scanners and wireless infrastructures.
  • Receive instructions from Office Administrator regarding deliveries/collections as and when required.
  • Provide necessary technical services regarding SLA fault call outs and other fault call outs (wireless and warehouse equipment).
  • Pack the toolbox with the necessary tools required for each installation. Liaise with Office Administrator and colleagues to ensure exact equipment is packed.
  • Look out for on-site sales opportunities. Complete the Job Card so that Office Administrator can compile quotations and network upgrades recommendations to the client.
  • Plan daily tasks and complete time sheets.
  • Be available to provide 1st, 2nd and 3rd line technical support for fault call outs. This includes afterhours technical service requirements/standby – biweekly per month.
  • Assist to ensure that successful site sign-off documents and fault reports are obtained.
  • Monitor stock and assist Office Administrator when stock take becomes necessary.
  • Test and configure new radios before sending to customers.
  • Test faulty radio and warehouse equipment.
  • Keep the storeroom neat and assist Office Administrator to pack equipment away.
  • Check emails daily and respond where necessary.
  • Provide adequate feedback to Office Administrator and Managers regarding completed jobs and/or problem areas.
  • Maintain good communications within the office and amongst colleagues.
  • Provide concise and up to date feedback to the customer.
  • Be available for afterhours technical support.
  • Represent the client in a professional manner. Behaviour and dress must be neat, clean and tidy in keeping with the Company's image and best interests at all times.
  • The employee shall be responsible to keep medically fit in order to work on customers premises as required.

Your expertise:

  • Good communication – will be required to provide feedback to Customers.
  • Experience with Network cabling installation experience – installing of network cables, termination of network boxes and patch panels, looming of network cables, troubleshooting faults and repairing.
  • Experience with warehouse equipment i.e. handheld scanners, access points and printers
  • Experience with Camera, Audio and Visual installations.
  • Experience with Climbing of towers/scaffolding – use of a full body harness.

Other information applicable to the opportunity:

  • Permanent Position
  • Location: Durban North
  • Work Model: Onsite (Mon-Fri)
  • Travel: Must have Driver's License

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