Betway Care Specialist
4 days ago
As a member of the Betway Group's Betway Care Specialist team, you'll play a pivotal role in shaping our customers' experiences.
Your main task will be to offer top-tier support through multiple touchpoints, ensuring each interaction leaves a lasting, positive impact.
About the Position:
- Interact with customers via phone calls, emails, and live chats, providing comprehensive solutions
- Effectively manage and settle both incoming and outgoing communications across various platforms
- Integrate essential details into suitable databases
- Comply with specific tasks outlined during shifts
- Maintain a deep connection with clients and promote our product offerings
- Resolve any complications that arise during shifts
- Assume full accountability for handling customer complaints
- Work diligently to handle multiple tasks while staying consistent with agreed-upon timelines
- Participate in additional tasks assigned by higher-ups or shift leaders
This job summary isn't comprehensive; extra obligations might arise based on evolving business circumstances.
Necessary Proficiencies:
- Superior communication abilities, capable of expressing intricate concepts coherently
- Collaborative work history, with emphasis on collective success
- Adept at juggling numerous responsibilities while adhering to set deadlines
- Uphold the highest quality output standards, evident through meticulous attention to detail
- Dynamic personality able to navigate changing conditions without losing composure
- Academic credentials or two-year national diploma
- More than two years of service in a similar field
- Ready availability for 24/7 shifts
- Native proficiency in English, permitting seamless communication in writing, speech, and comprehension
- Historical experience in customer-facing positions
- Unwavering commitment to adhering to company culture
- Adaptability, resilience, quality focus, ownership/accountability, organisation/planning, critical thinking, stress tolerance
Additional Abilities:
- Knowledge of sport betting and related rules
- Understanding of casino regulations and player conduct
- Widespread familiarity with gambling law across regions
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