Betway Care Specialist

4 days ago


Cape Town, Western Cape, South Africa Betway Group Full time

As a member of the Betway Group's Betway Care Specialist team, you'll play a pivotal role in shaping our customers' experiences.


Your main task will be to offer top-tier support through multiple touchpoints, ensuring each interaction leaves a lasting, positive impact.


About the Position:



  • Interact with customers via phone calls, emails, and live chats, providing comprehensive solutions
  • Effectively manage and settle both incoming and outgoing communications across various platforms
  • Integrate essential details into suitable databases
  • Comply with specific tasks outlined during shifts
  • Maintain a deep connection with clients and promote our product offerings
  • Resolve any complications that arise during shifts
  • Assume full accountability for handling customer complaints
  • Work diligently to handle multiple tasks while staying consistent with agreed-upon timelines
  • Participate in additional tasks assigned by higher-ups or shift leaders

This job summary isn't comprehensive; extra obligations might arise based on evolving business circumstances.


Necessary Proficiencies:



  • Superior communication abilities, capable of expressing intricate concepts coherently
  • Collaborative work history, with emphasis on collective success
  • Adept at juggling numerous responsibilities while adhering to set deadlines
  • Uphold the highest quality output standards, evident through meticulous attention to detail
  • Dynamic personality able to navigate changing conditions without losing composure
  • Academic credentials or two-year national diploma
  • More than two years of service in a similar field
  • Ready availability for 24/7 shifts
  • Native proficiency in English, permitting seamless communication in writing, speech, and comprehension
  • Historical experience in customer-facing positions
  • Unwavering commitment to adhering to company culture
  • Adaptability, resilience, quality focus, ownership/accountability, organisation/planning, critical thinking, stress tolerance

Additional Abilities:



  • Knowledge of sport betting and related rules
  • Understanding of casino regulations and player conduct
  • Widespread familiarity with gambling law across regions


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