Field Engineer Specialist
1 month ago
We are seeking a highly skilled and motivated Junior Field Engineer to join our team at Pronel Personnel. As a Junior Field Engineer, you will be responsible for maintaining strong client satisfaction metrics and ensuring that projects, service level agreements, and general interactions with clients are delivered and managed effectively.
Key Responsibilities:- Coordinate client engagements and interactions with the Managed Service Centre and Professional Services teams.
- Respond to faults reported to the service desk and ensure that they are completed in accordance with the client SLA.
- Perform basic network tasks, such as housekeeping and preventative maintenance.
- Generate reports as defined by the relevant SLA or specific scopes of work.
- Travel to client branches to assist with audits, installations, and general networking tasks.
- Ensure best practice recommendations are adhered to and raise breaches to the regional office if the design does not comply with the standard.
- Adhere to all company and customer processes and procedures as defined and amended from time to time.
- Configure and prep network equipment for deployment.
- Evaluate and troubleshoot connectivity issues within LAN/WAN technologies, including Routing, Switching, and Access Points.
- Provide detailed reports after each deployment, installation, site visit, or network incident.
- Take ownership and responsibility of issues from start to successful resolution.
- Perform escalations to customers, 3rd parties, Level 3 Engineers, and management.
- Maintain network topology diagrams upon change.
- Routine device configuration backups.
- Vendor firmware upgrades.
- Maintain network asset lists and lifecycle reports.
- Perform wireless heatmap surveys.
- Cabinet audits and blowouts.
- DR failover testing.
- WAN failover testing.
- MSP ticketing and time keeping.
- Maintain monthly report targets for the region.
- Hardware failure dispatch.
- Bi-weekly standby for the region.
Please note that due to the high volume of responses, only candidates that meet the advertised criteria will be contacted.
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