Wireless Operations Manager

2 months ago


Cape Town, Western Cape, South Africa Dimension Data Full time
Job Summary

We are seeking a highly skilled Wireless Operations Manager to join our team at Dimension Data. As a key member of our operations team, you will be responsible for providing technical guidance and support to our engineers and technicians, ensuring the smooth operation of our wireless networks and services.

The successful candidate will have a strong background in IT operations, with experience in managing technical teams and providing technical support to clients. You will be responsible for developing and implementing policies and practices for client installations, including access management, data mapping and transfer, process documentation, testing and troubleshooting, and client training.

Key Responsibilities
  • Manage the operational management and coordination of the activities of the engineers, in line with performance targets.
  • Manage the execution of installations and other assignments as assigned by senior leaders.
  • Manage initiatives to solve client problems and ensure the availability of resources to deliver against SLA's.
  • Manage complaint handling procedures or any major incidents that require intervention and ensure the prompt resolution of these incidents.
  • Manage the quality of work by ensuring that the assigned infrastructure at the client site is configured, installed, tested and operational.
Requirements
  • A good understanding of the vast range of IT operations and Dimension Data service offerings.
  • Demonstrable knowledge and understanding of IT industry environment and business needs.
  • Display good levels of client engagement.
  • Service orientated individuals who are able to manage client value whilst maintaining profitable business results.
  • Demonstrate operational team management and leadership skills and able to effectively manage the resources that report to them.
Qualifications
  • Bachelor's degree.
  • ITIL Foundation Certificate V3 (ITIL-Fv3) or equivalent.
  • Relevant technical certifications.
Experience
  • Demonstrable level of relevant experience in similar role within a related environment.
  • Solid previous experience operationally managing a technical team.
  • Good experience dealing with clients and managing service levels.
  • Solid experience as part of a software or other technical service implementation team.
  • Project administration and reporting experience.


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